Team Leader, Management

Overview

Join to apply for the Team Leader role at H&R Block
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At H&R Block, we believe in the power of people helping people. Our defining purpose is to provide help and inspire confidence in our clients, associates, and communities everywhere. We strive for a high performing, connected culture where everyone feels like they belong.

• Provide leadership to a customer-centric team of associates and accelerate seasonal tax business by managing a single H&R Block tax office.
• Serve as the front-line manager to develop tax office associates, deliver an outstanding client experience, and achieve office growth objectives.
• Advance knowledge and skills to excel as a resource on tax topics and products for associates.
• Partner with District General Manager to create and implement office-level growth plans, including developing local partnerships and managing office community involvement.
• Assist the District General Manager in recruiting and interviewing candidates for tax office positions.
• Serve as the point of contact for onsite escalated client service concerns and ensure clients are scheduled properly with conflicts resolved.
• Lead daily activities to ensure work is completed on time with quality standards and aligned with priorities and goals.
• Train and coach associates to execute Service Standards, recognizing outstanding contributions, and lead daily team meetings.
• Create associate work schedules, ensure accurate timekeeping and overtime management.
• Prepare tax returns, as required.
• Conduct timely performance reviews and partner with Associate Relations Center to resolve issues and address performance concerns.

• Prior experience in customer service, shift leadership, or a similar role.
• Experience supervising or managing people.
• Successful completion of the H&R Block Tax Knowledge Assessment or Income Tax Course (if preparing tax returns).
• Annual completion of continuing education and ability to meet IRS and applicable state requirements.
• Computer proficiency with MS Office.
• Ability to work independently with minimal supervision.
• Customer-centric mindset with resilience and a drive to contribute.
• Flexible work schedule and adaptability to business needs.
• High school diploma or equivalent or higher.

$15.00 - $65.00/Hr.

• Employee Assistance Program with Health Advocate.
  • Wellbeing program, Better You, to help you build healthy habits.
  • Neurodiversity and caregiver support available to you and your family.
• Discounts on everyday items and services.
• Benefits with eligibility:
  Medical Coverage, 401k Retirement Savings Plan, and Employee Stock Purchase Plan.
• Details at

H&R Block is an equal opportunity employer. We welcome and celebrate diversity in the workplace regardless of gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, or veteran status.

If you’re looking to make an impact, H&R Block is the place for you.

Everett, WA