Associate Patient Care Coordinator

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data, and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits, and career development opportunities.

Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start  
** Caring. Connecting. Growing together** .

Compassion is the essential trait that drives superior health care performance. But it's just a start. At Optum Care innovative thinking is just as important. Our unique team of health care providers are an emerging and important part of Optum and the United Health Group family of businesses. Our approach is designed to help physicians and other providers deliver the right care at the right time in the right setting.

That takes smart ideas and incredible teamwork. And that's where you come in. In this role, you'll support a clinical team that's helping patients in new and better ways while giving them a generous helping of compassion and respect.

The  
** Associate Patient Care Coordinator
** is responsible for the completion of set processes and protocols. Works cooperatively with all members of the care team to support the vision and mission of the organization, deliver excellent customer service, and adhere to Lean processes. Supports the teams in meeting financial, clinical, and service goals.

** Schedule** :
Office is open seven days a week. This role would consist of a 40-hour work week to be determined by the hiring manager upon hire.  Monday through Friday from 9:00 am to 5:30 pm

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* Location:

** th  Street NE, Marysville, WA 98271 (Smokey Point Location)

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* Primary Responsibilities:

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* + Greet customers into practice and provide instruction and/or direction as necessary both on the phone and in person

+ Obtain accurate and updated patient information, such as name, address, insurance information

+ Perform insurance verification on the date of service

+ Obtain patient signatures for required documents

+ Upload a valid Government issued state  patient and patient insurance cards

+ Schedule and coordinate all patient appointments as directed

+ Maintain an organized and clean work area, free of clutter

+ Prepare all documentation and records with accuracy as directed or necessary for the patient's care

+ Meet or exceed the performance measures established by the Practice Management Dept.

+ Follow established policy and procedures related to the position

+ Participate and contribute to a team-based environment

+ Maintain a team supportive attendance record

+ Understand and deliver quality customer service that is consistent with Optum's efforts in becoming a High-Performance Organization

+ Follow OSHA/WISHA (including usage of PPE) guidelines

+ Follow HIPAA regulations

+ Adapt and perform effectively in a continuously changing environment, and in occasional difficult situations

+ Ability to cover other offices as needed

+ Performs other duties as assigned

** What are the reasons to consider working for United Health Group?  Put it all together - competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success. Some of our offerings include:*
* + Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays

+ Medical Plan options along with participation in a Health Spending Account or a Health Saving account

+ Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage

+ 401(k) Savings Plan, Employee Stock Purchase Plan

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Education Reimbursement

+ Employee Discounts

+ Employee Assistance Program

+ Employee Referral Bonus Program

+ Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)

+ More information can be downloaded at:  (Use the "Apply for this Job" box below)./uhgbenefits

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

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* Required Qualifications:

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* + High School Diploma/GED (or higher)

+ 1+ years of customer service experience

+ 1+ years of basic computer software experience

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* Preferred Qualifications:

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* + 1+ years of receptionist experience in a medical office

+ 1+ years of experience in a health care setting

+ Knowledge/understanding of CPT/ICD-10 coding

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* Soft Skills:

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* + Excellent communication skills and phone etiquette

+ Ability to work independently and maintain good judgment and accountability

+ Demonstrated ability to work well with health care providers

+ Strong organizational and time management skills

+ Ability to multi-task and prioritize tasks to meet all deadlines

+ Ability to work well under…