Senior Counselor

Overview

Senior Travel Counselor - 180002OC. Carlson Wagonlit Travel Sato Travel (CWTSatoTravel) is seeking an experienced Travel Counselor for our Marysville, California onsite location. As a Travel Counselor, your mission will be to “Deliver the Perfect Trip” to sustain optimum results for our clients and for CWTSatoTravel.

As the U.S. military and government division of Carlson Wagonlit Travel (CWT), CWTSatoTravel is a global leader specializing in seamless travel management services to our U.S. federal clients. We employ more than 900 associates throughout 187 locations in 14 countries and U.S. territories. We are proud of our 65+ year history serving U.S. military and government clients and are always looking for new talent to grow as a team.

• Delight travelers/travel arrangers and CWTSatoTravel clients.
• Arrange domestic and international travel for clients, including air, hotel, rail, and ground transportation.
• Be a trusted advisor by offering informed recommendations to provide the best traveler experience.
• Interact with travelers and travel arrangers by leading and listening conversations to provide first-level support for customer service and resolve simple problems.

• Build loyalty by enhancing the clients’ overall travel experience while meeting every travel management service requirement and expectation.
• Maintain favorable working relationships with other employees and foster a cooperative and harmonious climate.
• Embrace new technology and ways of working to promote flexibility to adjust quickly to shifting needs of the business.

• Possess a strong understanding of travel trends and industry best practices.
• Seek higher levels of performance continuously.

• High school diploma or equivalent.
• Minimum 3 years travel counselor experience.
• Excellent industry knowledge and reservation skills to create domestic and international reservations (air, hotel, rail, ground transportation).
• Strong working knowledge of international pricing rules and procedures.
• Knowledge of ticketing procedures.
• Proficiency in a minimum of one CRS.
• Ability to meet and maintain required performance standards.
• Ability to work in a 24/7 environment, including nights, weekends, and holidays.
• Ability to work varying shifts on a continuous basis based on business needs.

Ameri Corps/Peace Corps and other national service alumni are encouraged to apply.

• Primary
  
  Location:
  
  Marysville, CA
• Employment type:
  
  Standard
• Job Family:
  Travel Counselor
• Experience Level: 1 to 3 years

As an Equal Opportunity Employer/Affirmative Action employer, the organization will not discriminate in its employment practices due to race, color, religion, sex, national origin, veteran status, disability status, sexual orientation, gender identity or any other protected class. Use of this website signifies your agreement to the Terms of Use. CWT also offers opportunities to all job seekers including job seekers with disabilities.

If you need a reasonable accommodation to assist with your job search or application for employment, please contact us with a description of the accommodation you are requesting and the position for which you are applying.