Transportation Logistics Specialist

Overview

The Logistics Specialist is responsible for executing customer vehicle relocation services orders and all supporting business operations. Key activities include customer order management and execution; communication through email and telephone with staff, Independent Contractors (ICs) and pickup and delivery contacts; and maintaining accurate data in each order tracked in CRM. This position must function during core business hours and is located on-site at the field office.

• Manage execution of customer orders:
  • Timely coordinate and schedule pickup and delivery of customer vehicles while ensuring customer instructions are precisely followed.
  • Ensure orders are efficiently executed through “linking” of multiple orders.
  • Oversee accurate and timely completion of additional services including but not limited to vehicle detailing, titling/registration, and vehicle placement into storage.
  • Communicate timely by email, telephone and CRM with staff, ICs and pickup and delivery contacts, escalating.
  • In managers absence or through managers direction calculate and offer flat fees on orders by way of emailing the bid sheet to all ICs.

• Manage on a daily basis the storage vehicle facility location - numbers of vehicles in and out of the storage facility to customers, detail shops and repair shops using VIN and order verifications.

• Reviewing vehicles and noting damage & issues.
• Taking inventory of any items left in vehicle.

• Bring vehicle into secure lot when Drivers drop them off.
• Bring vehicle out of lot and having them stage for Drivers to pickup.

• Accounting all cars are on the lot.
• Ensuring vehicles are starting and communicating issues to our HQ to have them address before they are reactivated.

• Advanced Microsoft Office and CRM.
• Comfortable working in a fast-paced office environment while multi-tasking, being detail-oriented, and sensitive to communicating accurate information (both verbal and written).
• Manage several concurrent projects with high attention to detail and accuracy.
• Enjoy being part of a cooperative and considerate team.

• Valid Driver's License and clean driving record.
• 2 years of logistic experience.
• High school diploma or GED.