IT Project Manager; ServiceNow

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Position: IT Project Manager (Service Now)

Job  #:44275 - JIH5JP

Duration: 12+ Years (On-Going Contract)

Location:

HYBRID - Marysville, OH 43040

Pay Rate: $74.00 per hour (W2 ONLY)

Hybrid:
Must work ONSITE 4 days per week and 1 day remote / 40+ hours weekly (Local Candidates only)

NOT accepting any 3rd Party C2C candidates for ANY reason

NOT accepting candidates willing to relocate (LOCAL CANDIDATES Only)

• Program & Project Management
  • Own and maintain the global project plan, including timelines, dependencies, and deliverables.
  • Lead end to end execution across regions and work streams.
  • Prepare and distribute program documentation, status reports, and executive updates.
• Global Coordination & Communication
  • Facilitate and lead cross regional meetings across time zones, including early-morning and late-night sessions.
  • Coordinate translation or interpretation support as needed.
  • Serve as a central communication point for global teams and leadership.
• Governance, Risk & Issue Management
  • Track and manage action items, risks, issues, and decisions (RAID).
  • Escalate blockers promptly and ensure adherence to governance practices.
  • Support cross regional alignment on risks, dependencies, and prioritization.
• Executive Readiness & Reporting
  • Prepare evaluation materials, decision decks, and executive summaries for approval cycles.
  • Host monthly Executive Status & Awareness Meetings.
  • Synthesize complex program details into concise executive ready messaging.
• Stakeholder Engagement
  • Partner with IT leadership, technical leads, regional operations teams, and business owners.
  • Ensure alignment on requirements, impacts, and rollout readiness across all regions.
  • Support ongoing collaboration across diverse, multicultural teams.

• Must be able to work early mornings/late evenings meetings with global teams, and may involve coordinating real time translation support.
• 5+ years of project/program management in global IT or enterprise platform implementations.
• Familiarity with Service Now required, ideally ITSM or related workflows.
• Proficiency with project management tools (MS Project).
• Strong experience coordinating across multiple regions and time zones.
• Ability to navigate language and cultural barriers; familiarity with real time translation support is a plus.
• Exceptional organization, communication, and executive level presentation skills.

• Experience with ITSM/ITIL-aligned processes preferred.
• PMP, PgMP, Scrum Master, or similar certification.
• Experience with global IT operations transformation.
• Experience working with Japan/AO teams and comfort with regional cultural norms.

• EPO/PPO Medical Plans
• HMO/PPO Dental programs
• Vision - VSP (Vision Plan Summary)
• 401K Retirement vesting program (VOYA)
• Paid Bi-Weekly/Direct Deposit
• Flex Spending Plan
• Voluntary Life, AD&D, STD or LTD plans