Patient Representative, Jerome Medical Center - Part Time, Mid Shift; Includes third

Patient Representative, Jerome Medical Center – Part Time, Mid Shift (Includes every third weekend rotation)

We are looking for a Patient Representative II to join our collaborative team at Memorial Health. This role plays a key part in providing excellent patient access and supporting revenue cycle operations.

• Greets patients and visitors upon entry, providing an excellent patient experience.
• Completes patient registrations, collecting demographic, guarantor, and financial information in person and via telephone.
• Validates patient insurance coverage(s) via real-time eligibility tools.
• Requests payment for co-payments and prior balances, managing the cash drawer.
• Collects copies of patient photo  insurance card(s) and scans to the EMR system.
• Explains patient forms and requests signatures.
• Encourages patient MyChart activation.
• Initiates interpreter services for patients with a preferred language other than English.
• Completes downtime procedures as outlined by departmental policy, assisting with downtime recovery.
• Reviews quality of work and performs self-audits, assisting with the management of several EMR work queues to support a smooth claims process.
• Performs other duties as required or assigned.

• High school education or equivalent; associate degree or equivalent preferred.
• Proficient in Windows, Outlook, Word, and Excel.
• Excellent customer service skills and telecommunications experience.
• Background in Patient Access with a general understanding of the role that Patient Access has on the hospital Revenue Cycle.
• Ability to work independently and as part of a team.
• American Heart Association’s BLS certification required within the first 30 days; ongoing certification maintained.
• Behavioral Health De‑Escalation Training Class completed within six months of hire.

2nd shift with weekend rotation. 48 or 64 hours per pay period (every two weeks).

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• Flexible Spending Account
• Vacation
• Sick Leave
• 11 Paid Holidays
• Personal Day
• Ohio Public Employee Retirement System
• Deferred Compensation
• Tuition Reimbursement
• Kidzlink Daycare Center
• Employee Recognition
• Free Parking
• Wellness Center
• Competitive Salaries
• Community/Family Atmosphere

It is our commitment to inclusivity and diversity and our ongoing determination to provide a welcoming and inclusive environment for all staff and guests of the Hospital, regardless of age, color, disability, gender, gender expression or gender identity, genetic information, national origin, race, religion, sexual orientation, or veteran status. For any questions or needed accommodations, please contact Memorial Health Human Resources at .