Patient Representative, Jerome Medical Center Includes weekend rotation

Patient Representative – Jerome Medical Center (Full Time – Includes weekend rotation)

Memorial Health Ohio

We are looking for a Patient Representative to join our collaborative team at Memorial Health! The role involves greeting patients and visitors, completing registration and insurance verification, handling financial transactions, managing the EMR system, and supporting smooth claims processing.

• Greets patients and visitors upon entry to the facility, providing excellent patient experiences.
• Completes patient registrations, collecting patient demographics, guarantor, and financial information in person and via telephone.
• Validates patient insurance coverage through real‑time eligibility tools.
• Requests payment for co‑payments and prior balances, managing the cash drawer.
• Collects copies of patient photo  insurance card(s) and scans them into the EMR system.
• Explains patient forms and requests signatures.
• Encourages MyChart activation.
• Initiates interpreter services for patients with a preferred language other than English.
• Completes downtime procedures as outlined by departmental policy, assisting with downtime recovery.
• Reviews quality of work, performs self‑audits, and assists with managing multiple EMR work queues to support a smooth claims process.
• Performs other duties as required or assigned.

Completion of high school education or equivalent; proficiency in Windows, Outlook, Word, and Excel; excellent customer service skills; telecommunications experience; background in Patient Access with an understanding of its role in the hospital Revenue Cycle. An Associate degree or a combination of education, experience, and medical terminology is preferred. Must attain American Heart Association’s BLS certification within the first 30 days of employment and complete Behavioral Health De‑escalation Training within six months.

1st shift: 8:30 am‑5:00 pm Monday‑Friday; 8:30 am‑6:00 pm Saturday‑Sunday rotation.

80 per pay period (every two weeks).

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• Flexible Spending Account

• Vacation
• Sick Leave
• 11 Paid Holidays
• Personal Day

• Ohio Public Employee Retirement System
• Deferred Compensation

• Tuition Reimbursement
• Kidzlink Daycare Center
• Employee Recognition
• Free Parking
• Wellness Center
• Competitive Salaries
• Community/Family Atmosphere

We look forward to seeing your application! It is our commitment to inclusivity and diversity and our ongoing determination to provide a welcoming and inclusive environment for all staff and guests of the Hospital. For any questions or needed accommodations, please contact Memorial Health Human Resources at .