Team Lead | Registration 2nd Shift

Team Lead | Registration (Full Time, 2nd Shift)

Memorial Health Ohio is seeking a Registration Team Lead to join our collaborative team.

• Emergency Department Registrations
  • Utilizes mobile carts to perform registration functions in patient rooms.
  • Registers for after-hours and weekend outpatient services.
  • Responds to code‑blue pages and assists with BLS as needed.
  • Provides First Report of Injury (FROI) relevant to worker’s compensation claims.
  • Notifies Billing Office of Veterans Administration (VA) ED admissions.
  • Notifies clinical staff of specific considerations, including but not limited to legal guardians, drug screen testing requirements, patient needs and accommodations.
• Inpatient Admissions
  • Processes emergent or urgent direct inpatient/observation/obstetric treatment room admissions.
  • Retains account paperwork of all inpatient/observation/OB admissions.
  • Completes quality audits validating payer eligibility and applicable forms.
  • Communicates timely and efficiently to admissions staff regarding any outstanding Registration tasks or documentation required for patient admissions.
• Switchboard Operations
  • Operates hospital switchboard system to receive and/or relay incoming, outgoing and internal calls; responds to inquiries and provides general information to public.
  • Uses best efforts to answer all calls within three rings.
  • Ensures complete routing of Switchboard calls to the Emergency Department Guest Advocate when registering patients in ED rooms.
  • Updates Switchboard database with changes as appropriate.
  • Pages authorized personnel including physicians; makes necessary announcements over intercom system; maintains logs as appropriate.
  • Alerts surgery team when necessary and keeps accurate records in the after‑hours notification of surgery team log.
  • Closes the loop by notifying the unit and provider once all individuals involved with the surgery team have been contacted.
• Outpatient Registration (Heart Pavilion, Outpatient Pavilion, Pain Solutions, MHOSC, Urbana)
  • Ensures prior‑authorization has been obtained by responsible departments/offices and is recorded accurately within the hospital EMR system.
  • Communicates timely and effectively with other departments and offices if prior authorization information has not been received or recorded prior to the date of service.
  • Utilizes sign‑in system at greeter desks, while ensuring patient privacy for those who sign in.
• Serves as the primary contact for registration staff issues, questions or concerns. Escalates staff or department concerns to the Registration Supervisor.
• Ensures all functions of the registration process are completed accurately and timely to support positive patient experiences.
• Identifies problems with application functionality, investigates issues, and works to resolve problems through the submission of help desk tickets.
• Assists Registration Supervisor to ensure hospital and departmental policies and procedures are followed.
• Assists with the creation and necessary updates to staff schedules, ensures staffing is maintained throughout all registration areas. Ensures staff lunches/breaks are completed and department coverage is arranged.
• Organizes staff meeting department coverage, records staff attendance and meeting minutes, provides to the Registration Supervisor for review prior to distribution.
• Monitors department supplies, submits department supply orders to Registration Supervisor for approval.
• Serves as the department representative/trainer for new volunteers.
• Enrolls/deactivates revenue cycle users in registration web‑based tools such as Ohio MITs, MyCGS, OHTrack and insurance discovery.
• Assists with revenue cycle specific special projects as requested by the Registration Supervisor / Manager.
• Cross‑trains and develops an understanding of scheduling practices.
• Quality Assurance and Training
  • Assists with ongoing training and education for all registration areas and switchboard; identifies best methods to train individual staff and modifies training approach as appropriate.
  • Maintains a monthly registration accuracy and MSPQ completion rate at or above departmental standards.
  • Reviews IHIS Registration Scorecard Dashboard daily to review and correct…