Customer Service Representative - SCM MV; H​/F - SAFRAN CABIN Materials, LLC

Overview

Safran est un groupe international de haute technologie opérant dans les domaines de l'aéronautique (propulsion, équipements et intérieurs), de l'espace et de la défense. Sa mission : contribuer durablement à un monde plus sûr, où le transport aérien devient toujours plus respectueux de l'environnement, plus confortable et plus accessible. Implanté sur tous les continents, le Groupe emploie 100 000 collaborateurs pour un chiffre d'affaires de 27,3 milliards d'euros en 2024, et occupe, seul ou en partenariat, des positions de premier plan mondial ou européen sur ses marchés.

Safran est la 2ème entreprise du secteur aéronautique et défense du classement « World s Best Companies 2024 » du magazine TIME. Safran Cabin conçoit, certifie, et fabrique les intérieurs de cabines complets, les systèmes et les equipements les plus innovants du secteur pour offrir à ses clients du monde entier une image de marque distinctive et une expérience passagers sûre et confortable.

Mission description

POWERED BY TEAMWORK. Are you ready to be part of a team that drives big ideas and even bigger wins? At Safran, we believe in the power of both collaboration and individual contributions. We understand that it takes diverse perspectives, problem-solving skills, dependability, and trust to push each other forward and achieve great success. For us, working here is more than just a job;

it s a passion. There s the unique opportunity to lead the way in aerospace and defense and contribute to creating a safer and more sustainable world. We trust our employees to bring bold ideas to build the future of aerospace together, contributing to our ranking by TIME as the leading Aerospace & Defense company on the 2023 World s Best Companies list (#59 on the full list).

Join our team and become part of the group that s making amazing things happen on the ground and in the skies. Together, we ll proudly step back and say, We did that. In the role of Customer Service Representative you ll play a pivotal part on our Supply Chain team. Safran Cabin Materials located in Marysville, WA is recruiting for a:
Customer Service Representative 2 7:00am to 3:30pm M-F.

The Customer Service Representative requires a high level of internal customer engagement, plus the capability to coordinate successful integrated product offerings. Works in coordinating, supporting, improving the commercial process & positively influence customer happiness. Responsible for coordinating customer requests, processes customer orders quotes, maintains front line communication with the customers. Update changes of order dates and ensure adherence with contractual obligations.

Accountable for performance KPIs used to monitor department performance. Additional responsibility includes escalation of customer issues to the Manager as needed.

Job duties include but are not limited to:

• Receive and process intercompany purchase orders.
• Accurately process customer transactions such as orders, quotes, invoices or returns.
• Provide accurate information regarding availability, lead times, special orders, etc.
• Monitor scheduled shipment dates to ensure timely delivery & expedite as needed.
• Contact customers following sales to ensure ongoing customer satisfaction and resolve any complaints.
• Identify trends in customer satisfaction or dissatisfaction.
• Manage time effectively, meet personal goals & work effectively with other members of the team.
• Communicate to the purchasing & planning departments unexpected increases or decreases in demand for products.
• Maintain proficiency in using personal computer, data entry terminal & other common office equipment/software.
• Follow company policies and procedures.
• Present a professional image at all times to customers and vendors.
• Active participation in operational improvement activities.
• Other task as needed & flexibility is key.
• Willing to work overtime as needed.

At Safran Cabin, diversity & inclusion is a source of richness that adds quality of life, performance, and innovation. We welcome diverse contributions and provide equal employment opportunity to all individuals regardless of race, color, religion, sex/gender, sexual orientation, gender…