Administrative Coordinator

Lighthouse Behavioral Health Solutions (LBHS) provides individual, outpatient, intensive outpatient, partial hospitalization, residential, psychiatric services, and medication assisted treatment for mental health and substance abuse treatment needs. We are a treatment facility that prides itself in a welcoming and compassionate approach to substance use and mental health treatment. We believe our clients can achieve recovery and be valued community members through positive engagement and meaningful participation in treatment.

Our comprehensive approach to addictions treatment provides a continuum of care that begins with asking for help and continues through to ongoing peer support. In addition to our state‑of‑the‑art treatment facilities and peer support centers across Central Ohio, we work to remove barriers and promote access to care through our integrative approach and evidence‑based clinical treatment.

• 9 Paid Holidays
• Paid Time Off
• Sick Time Off
• Paid continuing education opportunities
  • Including clinical supervision for advanced licensure
• Paid parental leave
• 401(k)
• Life Insurance
• STAR/HRSA/Ohio student loan forgiveness programs (for applicable roles and locations)

• Ensure building safety by managing safety drills, maintaining the data safety binder, and overseeing compliance with safety protocols
• Provide building safety training to all new facility staff
• Upload and manage incident reports through the Ethico platform, ensuring timely and accurate documentation
• Answer incoming calls promptly and professionally, directing them to the appropriate staff or department
• Manage the lobby area to ensure it is welcoming, organized, and stocked with necessary documentation
• Schedule, reschedule, and cancel appointments as needed. Provide reminder calls to clients for upcoming appointments
• Schedule medical appointments for clients and assist in managing transportation or other logistics as needed
• Oversee and manage make up group (MUG) lists to ensure accuracy and compliance
• Maintain a high standard of cleanliness and order in the facility
• Ensure brand consistency, report maintenance issues, and manage required documentation in the lobby
• Oversee cleaning operations by managing the cleaning checklist and maintaining communication with cleaning vendor
• Submit maintenance requests and follow up as needed
• Order, manage, and organize office and facility supplies ensure the facility is well‑stocked
• Ensure that office activities comply with LBHS policies and procedures
• Manages delivery of mail and/or packages to appropriate parties, making sure outgoing mail has appropriate postage, and ensures the reception area is clear of deliveries
• Create, collect, and maintain group logs, ensuring accurate and timely record‑keeping
• Mail discharge letters and notify clients of appointment cancellations in the event of staff call‑offs
• Checks clients into appointments in Carelogic and alerts appropriate personnel of incoming guests and clients
• the team via Microsoft Teams when a staff member calls off and update assignments accordingly
• Assign staff in Carelogic and update the message board
• Collect signatures on Carelogic documents, ensuring all required paperwork is completed and filed appropriately
• Handle Mental Health and Recovery Services Board (MHRSB) applications and renewals, ensuring compliance with local and state regulations
• Assist with client laboratory process as needed
• Assist with client admissions process as needed

• High School Diploma or Equivalent
• 2+ years previous experience in customer service and office administration
• Proficiency with Microsoft Office Suite (Outlook, Teams, Excel, Word)
• Exceptional…