Security Supervisor

The Security Supervisor in a hotel is responsible for overseeing the security operations of the establishment to ensure the safety and well-being of guests, employees, and property. They play a crucial role in maintaining a secure and welcoming environment for all stakeholders.

• Lead, train, and supervise a team of security personnel, including security officers and guards.
• Schedule shifts, assign tasks, and ensure proper coverage to maintain security presence 24/7.
• Monitor CCTV cameras, alarms, and other security systems to detect and respond to any suspicious activities or incidents.
• Conduct regular patrols of the hotel premises, including public areas, guest floors, parking lots, and back-of-house areas.
• Respond promptly to emergencies, disturbances, and incidents, taking appropriate actions to maintain order and safety.
• Provide a visible presence to deter potential security threats and ensure the safety of guests and employees.
• Investigate and document security-related incidents, accidents, and guest complaints.
• Foster a culture of professionalism, teamwork, and exceptional guest service within the security team.
• Coordinate with other hotel departments, such as front desk, housekeeping, and maintenance, to ensure seamless operations and guest satisfaction.
• Work with law enforcement and emergency services when required, sharing information and facilitating their actions.
• Enforce access control measures, verifying the identity of individuals entering restricted areas.
• Identify potential security risks and vulnerabilities within the hotel premises and develop strategies to mitigate them.
• Implement preventive measures to minimize security incidents, theft, and property damage.

• High school diploma or equivalent; additional security-related certifications are a plus.
• Previous experience in security, law enforcement, or a related field.
• Strong leadership, communication, and interpersonal skills.
• Proficiency in using security equipment and systems, including CCTV and alarms.
• Ability to handle stressful situations calmly and effectively.
• Knowledge of emergency response procedures and first aid.
• Familiarity with local laws and regulations related to security operations.
• Physical fitness and ability to stand, walk, and perform security duties for extended periods.
• Availability to work in shifts, including weekends and holidays.