Spa Sales and Guest Service Associate

Hand and Stone Massage and Facial Spa, located in Clarksville, Maryland is seeking a Spa Associate specializing in front desk sales. Hand & Stone Massage and Facial Spa is a national franchise that specializes in massage, facials, and hair removal services. With over 550 individually owned and operated locations across the US and Canada, the Hand & Stone brand is a leader in the membership-based spa services industry.

What We Offer:

• Set Schedules - Part Time- and Full-Time schedules with a mix of day, night and weekend shifts.
• Competitive Compensation - hourly wage PLUS commissions.
• Build Your Own Paycheck with our membership sales model!
• Contests – We give a friendly competition! Put your sales and customer service skills to the test!
• Career Growth - You have the potential for rapid promotions, including management roles, based on performance.
• Ongoing Training - We are ALWAYS learning and improving.
• Positive and Professional Work Environment - There is no “I” in team! We work together to meet the goals of the spa and have fun, while being professional.
• Employee Discounts - Who wouldn’t want discounts on products, services, AND gift cards?

How You Contribute to Success:

• Meet membership sales goals – This is a membership sales model. Commission experience helpful but not necessary.
• Build client and member relationships to educate on options tailored to their needs.
• Detailed knowledge of the menu of services – don’t worry, we’ll train you!
• Excellent customer service to members and guests.
• Flexibility and understanding that our business model is open 7 days a week and fills a variety of shifts.
• Effectively communicate sales, promotions, and service options with clients.
• Uphold spa cleanliness standards.
• Bring a positive can-do attitude! At the front desk, you are the first impression of the spa!
• Answer phones, schedule appointments, and file documents.
• Perform various other duties as assigned.

Qualifications:

• High School Diploma or Equivalent.
• 18 years old or older.
• Strong organization and attention to detail.
• Team player with the ability to work independently with minimal supervision.

Benefits:

• Childcare discounts.
• Bonus based on performance.
• Competitive salary.
• Employee discounts.
• Free uniforms.
• Opportunity for advancement.
• Training & development.