Assistant Store Manager

Overview

Assistant Store Manager at Giant Food. Giant is hiring Assistant Store Managers! We want proven, experienced store leaders with a passion for customer service and a knack for driving sales.

Category/Area of Expertise:
Retail Store Positions

Job Requisition: _USA-MD-Upper-Marlboro
Address: USA-MD-Upper Marlboro-5700 Southeast Crain Hg
Store Code: GF - Store Admin (2500108)

• Plan, implement, and follow-up on weekly sales programs
• Manage, control, and track store payroll and budget, collaborating with management to meet sales, profit, payroll, and productivity goals; maintain and utilize payroll system to ensure accurate inputs, adjustments, and projections
• Ensure compliance with Giant programs and policies as well as local, state and federal food, labor and safety regulations
• Oversee and lead operational team, including department managers and associates
• Expose part-time associates, department managers, and other management candidates to other skill areas; identify team leaders and promising internal candidates
• Conduct store tours to evaluate store conditions vs standards and respond accordingly
• Collaborate with store management and assist with all aspects of total store operations including: customer service, associate development, sales, profit, payroll, and productivity goals, store standards, and more
• Develop a positive customer shopping experience and ensure customer satisfaction
• Ensure overall store appearance, safety and customer experience upholds Giant Food standards and regulations
• Respond to customer inquiries on merchandise and make appropriate recommendations
• Ensure accuracy of store signage
• Uphold Giant’s customer service standards (“Count on Us, Count on Me” commitments):
• Greet and thank every customer with a smile
• Wear a clean uniform and name badge
• Give customers undivided attention
• Bag and package product with care
• Demonstrate urgency in reacting to long lines
• Apologize and make it right or get someone who can

Giant Food has three ASM classifications:
Customer Service Manager (CSM);
Non-Perishable Manager (NPM); and Perishable Manager (PM).

As a Customer Service Manager, you will:

• Manage daily operations of the Front End & Customer Service areas and hiring and development
• Manage associate time & attendance records, absentee/tardiness control programs, and labor law compliance
• Engage store associates and department managers in order to meet store and company goals
• Train and develop Front End and Assistant Front End Managers; cover front-end cash accountability and monitor shrink areas
• Supervise store operations as needed in absence of Store Manager
• Review front end schedules prior to posting
• Manage store community relations programs

As a Non-Perishable Manager, you will:

• Manage daily operations of Grocery, Dairy, Frozen, HBC/GM, and Receiving departments
• Ensure training & development of all Grocery, Dairy, Frozen, HBC/GM, and Receiving associates; review schedules of all new associates to ensure proper training opportunities
• Ensure accuracy of all receiving, monitor back room organization and sanitation, ensure 100% compliance on store stamps/logs and monitor shrink
• Develop working relationship with all direct vendors; understand delivery days and times of all direct vendors
• Participate in planning, implementation and follow up of weekly sales programs
• Manage inventories, gross profit, profitability, P&L and cost center management
• Perform inventory control to avoid overstock and out of stock
• Manage product storage and rotation to reduce spoilage and damage
• Ensure grocery shelves, cases and fixtures are maintained, cleaned and organized

As a Perishable Manager, you will:

• Manage daily operations of Meat, Seafood, Deli, Produce, Floral and Bakery departments
• Ensure training & development of all Meat, Seafood, Deli, Produce, Floral and Bakery associates; review schedules of all new associates to ensure proper training opportunities
• Participate in planning, implementation and follow up of weekly sales programs
• Ensure accuracy of all receiving, monitor back room organization and sanitation, ensure 100% compliance on store stamps/logs and monitor…