Server, Server​/Wait Staff

About Silver Diner

Silver Diner is a leader in the casual dining segment, celebrated for its award‑winning Fresh & Local menu featuring flexitarian and healthy options. We connect high‑quality ingredients from local farms with a fast‑paced, fun environment, creating a unique dining experience that bridges tablecloth restaurants and fast food.

Our culture prioritizes people, professionalism, and growth. Over 60 % of our managers and all General Managers and Area Directors were promoted from within. We proudly carry the "Most Diverse Places to Work" award from the Washington Post and other recognitions.

• OUR PEOPLE – Our people are our most precious resource.
• OUR PRODUCT – We serve products that meet the highest standards.
• OUR GUESTS – We strive never to say no to any guest’s request.
• OUR GROWTH – Growth and profits arise from excellence without sacrificing our mission.

• Benefits:
  Medical, dental, and vision insurance; 401K;
  Employee Assistance Program.
• Perks:
  Referral bonus, meal discounts, gym membership discounts, work‑shoe discounts, and more.
• Opportunity for growth: trainer, supervisor, manager roles with a strong internal promotion track.

The Server is the key associate in delivering the Silver Diner brand to guests. In this role, you provide hospitality, generate sales, deliver food & beverage orders, and handle POS functions accurately.

• Ensure:
  • Each guest receives outstanding service (greeting within 30 seconds of seating).
  • Every order is delivered 100 % correct.
  • Suggestively sell to every guest.
  • Write down all orders, repeat them back to ensure accuracy.
  • Ring drink & food orders into POS immediately.
  • Accurately account for all guests at your tables when ringing in POS.
  • Deliver guest checks according to Silver Diner standards, collect payment & deliver change promptly.
  • Know all food & beverage specifications.
  • Actively pre‑bus your tables for quick turnover, clear dishes from your tables & those around you.
  • Maintain a clean station stocked to Silver Diner standards.
  • Complete all assigned side work.
  • Work as part of a team, communicating clearly and constructively.
• Brand Delivery
  • Be on time for work.
  • Maintain a positive, fun‑oriented attitude.
  • Keep yourself, uniform, and station sparkling clean.
  • Strictly follow all uniform standards.
  • Know SMG scoring standards for Speed of Service & Accuracy of Order.
  • Ensure delivery of the Silver Diner brand.
• Cost Balancing
  • Properly account for all sales.
  • Proper cash handling.
  • Portion all self‑service items correctly.
• Other Duties & Tasks
  • Perform any additional duties or tasks as reasonably assigned by managers.
• Performance Measures
  • Positive sales growth.
  • Guests are happy & there are no complaints.
  • Guest comment ratings of 5.
  • Develop 1:1 relationships with guests so they ask to be seated in your section.

• Required Education & Licensing/Certification: Silver Diner values education from on‑the‑job learning and formal education.
• Required Experience: Minimum 1–2 years as a Server or Bartender (preferred); no previous experience required.
• Desired Characteristics:
  • Exceptional aptitude for Guest Service.
  • Excellent communication skills.
  • Contagiously friendly, outgoing & energetic.
  • Organized.
  • Sense of urgency.
  • Able to multi‑task.
  • Able to think & act quickly while maintaining composure.
  • Able to meet all schedule requirements.
• Must be of legal age to serve alcohol.

Work area includes food, refrigeration, knives, toasters, syrup dispensers, plates/bowls, slippery floors; high temperatures, lifting/maneuvering boxes up to 35 lbs. Requires stamina, ability to stand/walk on hard surfaces for 10‑12 h, reach, bend, lift, carry, stoop, wipe continuously. Must tolerate cleaning & sanitizing products and frequent hand washing.

• Entry level

• Full‑time

• Management and Manufacturing

• Hospitality

National Harbor, MD

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