QA Compliance Supervisor

Talent Acquisition Manager at Dreyer's Grand Ice Cream

Are you looking to catapult your career by driving high-impact transformation with household brands? Do you crave an entrepreneurial, fast paced and engaging growth assignment working with incredible people from across the globe?

At Dreyer’s Grand Ice Cream, we are excited to start a new chapter of accelerated growth as part of Froneri – a global pure‑play ice cream leader. Come help us transform DGIC into the #1 ice cream brand! With nearly 100 years президенти experience in the U.S, a robust portfolio of powerhouse brands that consumers know and love such as Häagen‑Dazs, Drumstick, Dreyer’s & Edy’s, we know we have the winning recipe.

The Quality Supervisor ensures compliance with food‑safety regulations, monitors production processes

Extended and implements quality control measures to maintain the highest standards in ice cream production. They work closely with production, R&D, and regulatory teams to ensure consistency and excellence in the final product.

• Lead by example to carry out all duties and specific responsibilities operational Quality and Food Safety Policies and Procedures.
• Promote the culture change towards behavioral quality improvements.
• Provide expertise to operations for promoting and executing quality to provide customers with exceptional ice cream experience.
• Direct and supervise the quality specialists and quality techs to ensure daily activities promote production of quality ice cream products on the lines.
• Partner with operations management on key quality checks to be completed by line operators. Checks are evaluated periodically to ensure they align with hold and complaint data.
• Manage quality hold program and partner with operations to complete lesson‑learnt (root‑cause) and implement corrective action identified. Provide trend data to demonstrate effectiveness of corrective action implementation.
• Provide leadership on customer complaint reduction by partnering with operations on strategies to reduce complaints by using complaint trend data to prioritize actions.
• Oversee and provide leadership on the net content to establish facility‑specific rules to ensure compliance with both volume and weight targets.
• Provide support to TAG on new product launches or formulation when requested.
• Identify, communicate to plant operations and apply “Best Practices” within the facility or from the broader network.
• Drive improvements and monitor Quality Metrics/KPI's at the facility.
• Challenge all departments on quality and food safety related matters.
• Provide support to GMP and HACCP, FSMA FSP compliance throughout the facility, coaching operators when on the floor and promoting minimal water use during production.
• Ensure compliance to internal and external audits i.e. FSSC 22000/Market audits.
• Provide support to local, State and Federal agencies when requested by local quality management.
• Drive monthly reviews of KPI’s and contribute towards meeting the yearly business goals for the facility.
• Monitor and assess performance of the quality systems, report their effectiveness to management and implement actions for improvement.
• Represent The Froneri Way of working through the behaviors and characteristics in our Operating Model and Core Values.

• CPMU reduction.
• Respect of GMP and distribution of the “lesson learnt.”
• Reduction of pallets on holds.
• Reduction of food safety incidents.
• Being on the shop floor making ice‑cream.
• Drive improvements from benchmarking improvements.

• Bachelor's degree in Food Science, Microbiology, or a related field.
• 2+ years of experience in quality assurance, preferably in the dairy or frozen food industry.
• Knowledge of HACCP, GMP, and food safety regulations.
• Strong attention to detail and problem‑solving skills.
• Ability to lead a team and work collaboratively across departments.
• Proficiency in quality control software and reporting tools.

We Take Ownership

• Stay committed to responsibilities from start to finish.
• Make sound decisions and get into the right level of detail.
• Apply resources to initiatives that add growth, improve efficiencies, or reduce…