Buckeystown Veterinary Hospital- Client Service Representative

Buckeystown Veterinary Hospital - Client Service Representative

Buckeystown, Maryland

Who is Vet Evolve?

Vet Evolve is a people-first organization that provides industry know-how and reliable support to veterinary teams, enabling them to deliver exceptional patient care. We focus on creating a genuine, supportive environment that prioritizes each individual to ensure they are achieving their career goals and are fulfilled personally, professionally, and financially. Our culture is driven by the core values Serve, Evolve, and Trust, and every day our mission is to make things better for veterinary professionals.

Summary: The Veterinary Client Service Representative plays a crucial role in ensuring an exceptional client experience by collaborating with other front desk team members, managing client communications, and maintaining smooth daily operations. This position requires strong communication, customer service skills, and a passion for helping pets and their owners.

• Greet clients and pets with warmth and professionalism.
• Schedule appointments efficiently and manage appointment flow.
• Handle client inquiries via phone, email, and in-person.
• Provide accurate information on services, policies, and pricing.
• Assist clients with check-in, check-out, and payment processing.
• Address and resolve client concerns with empathy and professionalism.
• Maintain and update client records in the practice management system.
• Process payments, invoices, and financial transactions accurately.
• Ensure timely and accurate billing to clients/customers and manage accounts receivable effectively.
• Confirm compliance with hospital policies and veterinary regulations.
• Work closely with veterinarians, technicians, and management to ensure smooth clinic operations.
• Communicate important client and patient information to the medical team.
• Assist with patient admissions, discharges, and follow-up calls.

• Strong leadership and team collaboration skills.
• Excellent verbal and written communication abilities.
• Proficiency in veterinary practice management software (e.g., Cornerstone, Avimark, ezyVet).
• Ability to multitask in a fast-paced environment while maintaining attention to detail.
• Compassionate, patient, and professional demeanor.

• Previous experience as CSR (or veterinary assistant) in a veterinary or medical setting.
• Knowledge of veterinary terminology and procedures.
• Experience handling customer complaints and conflict resolution.

• Part-time position with rotating shifts, including weekends as needed.
• Competitive salary based on experience.
• Benefits include 401(k) with company match, employee referral bonus, scrub allowance, and employee pet care discounts.

We look forward to learning about your unique priorities and goals and working together with our local hospital teams to support you.

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information you provide will be recorded and maintained in a confidential file. As set forth in Vet Evolve’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

• A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active…