IIM BPO Production Technician

Overview

Konica Minolta currently has an exciting opportunity for an IIM Production Technician!

The IIM Production Technician is responsible for accurate preparation, batching and scanning of client documents.

If performing document preparation, the following duties apply:

• Log in and out of the Box Tracking System.
• Remove all staples, clips, post it notes, etc. from documents to be processed.
• Repair any torn documents with tape.
• Accurately and legibly copy info from folders.
• Determine if a document needs copying (e.g. severely wrinkled or torn beyond repair).
• Insert a separator sheet and/or copy in the correct place.
• Determine the document type and then which separator sheet group it falls under; some jobs have multiple document types and use multiple separator sheets within a folder, so the process of determining what goes where must be performed several times within one folder.
• Keep all documents in the exact order as received.
• Be sure all documents are facing front and right side up.
• Check lists against files in the box.
• Keep track of the hours spent on each job for weekly billing sheets.
• Reassembly.
• Remove separator sheets after documents have been scanned and staple or clip back together in their original order; also put back any plastic binding that was removed in the preparation process and return it to its original order.
• Performs other duties as assigned.

If creating batches and conducting scanning of documents, the following duties apply:

• Log in and out of the Box Tracking System.
• Choose the batch class and create a batch (if scanned under a wrong batch class, the job must be deleted and rescanned).
• Create a profile for each batch class.
• Log each batch completed onto the billing sheet with a record count.
• Ensure the correct DPI for each batch class is used.
• Scan as duplex unless otherwise indicated on the billing sheet.
• Initial each box when completed for quality control purposes.
• The billing sheet must be filled out correctly.
• Watch the monitor as papers are going through the scanner.
• After the batch is scanned, check each page on the monitor and make adjustments for pages that are crooked, have folds in them, or are not clear and rescan the page (pages should look exactly like the original hard copy).
• If a double feed is experienced, stop scanning, replace the page, and insert the second page.
• After each batch is completed, fill out the billing sheet.
• Responsible for cleaning any assigned scanners (glass, rollers, loose papers, etc.).
• Performs other duties as assigned.

• Requires the ability to read and write basic English.
• Ability to retain and accurately follow detailed verbal and/or written instructions.
• Ability to operate a copy machine, as assigned.

Konica Minolta Business Solutions' (Konica Minolta) journey started more than 150 years ago, with a vision to see and do things differently. The company partners with clients to Give Shape to Ideas by supporting their digital transformation through its expansive Intelligent Connected Workplace portfolio. Its business technology offerings include IT Services, intelligent information management, video security solutions and managed print services, as well as office technology and industrial and commercial print solutions.

2025 marks Konica Minolta's 20thanniversary in production print, for which it celebrates "20 Years of Excellence, Innovation and Impact," and continues to lead the way in digital commercial printing. This year also commemorates 20 years of Konica Minolta's bizhub brand. Over the past two decades, the bizhub series has revolutionized office technology and redefined how businesses operate. It has continuously evolved to meet the needs of modern workplaces, fueled by advances in technology and a commitment to innovation.

Konica Minolta is proud to be ranked on the Forbes 2025 America's Best Large Employers list, included on CRN's MSP 500 list numerous times; recognized as #1 Brand for Customer Loyalty in the MFP Office Copier Market by Brand Keys for eighteen consecutive years and presented with Keypoint Intelligence's BLI 2025 and 2021 A3 Line of The Year and BLI  Most Color Consistent A3 Brand Awards for its bizhub One i-Series.

For more information, please visit Konica Minolta online and follow it on Facebook, You Tube, Linked In and Twitter.

Konica Minolta operates on a North American Shared Services model, which aligns cross-border priorities and enhances delivery to its field organization. This combines service functions in the U.S. and Canada, ultimately providing more resources to support areas such as sales administration, logistics and supply chain, marketing, product planning, finance, IT, HR and legal.

Solutions d'affaires Konica Minolta (Konica Minolta) a entame son parcours il y a plus de 150 ans, avec la volonte de voir et de faire les choses autrement. Elle fait equipe avec ses clients pour donner forme a leurs idees en appuyant leur transformation numerique grace a un riche portefeuille de…