Supervising Case Manager; Supervising Service Coordinator

This position will be responsible for supervisory duties in Calvert County, St. Mary’s County and Charles County, MD.

SCI supports people with disabilities, behavioral challenges, medically complex needs, transitioning youth, the elderly, and other populations using Maryland Department of Health’s Targeted Case Management and Supports Planning work models.

The Supervising Service Coordinator is a critical position that ensures services provided by each Service Coordinator are of the highest quality and that Service Coordinators are well supported to carry out their job responsibilities. This position supervises a designated number of Service Coordinators and utilizes a situational leadership approach to support and develop Team Members. It is a member of the Leadership team, collaborating with other leaders, including members of the Senior Leadership team, to develop and implement innovative solutions that further our mission.

All SCI Team Members are expected to:
Ensure services provided follow the organization’s mission statement, core operating values and policies and procedures; follow HIPAA, confidentiality and security procedures and principles; collaborate with peers, leadership, and support areas of the organization; actively participate in and contribute to leadership and other staff meetings and trainings; maintain compliance with federal, state, and local employment laws and regulations; follow self‑direction and person‑centered planning procedures and philosophy;

and foster a culture that values diversity.

• Manages Service Coordinators (SC) performance to ensure work meets quality person‑centered standards.
• Ensures that SCs are using person‑centered practices and principles in all aspects of their role including language and actions with the people supported and external and internal Team Members.
• Monitors Key Performance Indicators (KPIs).
• Completes required Comprehensive Quality Review (CQR) and monthly Quality Assurance Data for oversight and performance evaluations. Completes one full review for each SC supervised per month (CQR).
• Ensures Performance Utilization (PU) monthly benchmarks are met.
• People and Culture – Conducts hiring interviews for vacant SC positions and uses the rating scale and interview scoring procedure to inform decisions. Informs People and Culture which job candidates will be extended an employment offer or placed in the queue.
• Conducts 6‑month and annual performance evaluations for new Team Members.
• Conducts annual performance evaluations for SC Team Members over 1 year.
• Utilizes situational leadership to develop Team Members knowledge and skills.
• Takes disciplinary actions consistent with SCI policies and procedures to address performance concerns. Recommends to appropriate CCS Senior Vice President, Chief Program Officer, Program Manager, Team Member Experience Director, and EVP and Chief People and Culture Officer, termination of SCs when performance does not meet job expectations.
• May provide support for a small number of people supported; providing necessary functions described in the SC job description.
• Coordinates and assigns new Development Disabilities Administration (DDA) referrals, out of office transfer and reassignments to maximize SC Team Member’s workload effectiveness.
• Updates, tracks, and monitors assignments in the SC database and LTSS.
• Records and maintains supervision records/tracking performance evaluations for developmental feedback and performance evaluations.
• Reviews the Quality Assurance Data for compliance standards on a monthly basis, and follows supervisor procedures.
• Participates in monthly organizational and program leadership meetings to stay informed of changes affecting policies, procedures and practices.
• Actively participates in work groups and committees in accordance with SCI procedures.
• Conducts and/or participates in ongoing meetings:
  Supervisor supervision, Program Manager Team meetings, monthly supervisory team meetings and monthly supervision meetings to stay informed of changes affecting processes, procedures and practices.
• Communicates SCI philosophy to…