Field Manager - Landover, MD

Overview

Field Manager - Landover, MD

$70,000-$80,000

Our Vision:
The most trusted name in home improvement, providing every homeowner with a seamless journey to a home they love.

Our Mission:
Create value for our stakeholders by elevating customer expectations across our industry and consistently delivering best-in-class home improvement services. We accomplish this through tech-enabled innovation, industry-leading talent, and a company-wide commitment to seamless customer experiences.

Our Values:
We at Renuity strive to instill and maintain our core values, by being Collaborative, Innovative, Principled, Enthusiastic, and Value-Driven. We embrace a collaborative spirit to propel all Renuity Divisions to achieve faster growth, greater profitability, and become the most trusted name in home improvement.

The Field Manager oversees daily field and installation operations, ensuring scheduled jobs are completed safely, efficiently, and in accordance with company quality standards. This role provides leadership and support to installers and subcontractors, resolves escalated customer and operational issues, and maintains proactive communication throughout the installation process. The Field Manager collaborates cross-functionally with Production, Sales, Customer Service, and Operations to drive performance, ensure compliance, and deliver an exceptional customer experience while supporting overall company goals.

• Plan, prioritize, and oversee daily and weekly field operations, including installer and subcontractor scheduling, workload balancing, and project execution.
• Review and approve job readiness, installation documentation, and project timelines, exercising discretion to resolve issues that may impact delivery, quality, or customer experience.
• Direct, supervise, train, coach, and evaluate W-2 installers and 1099 subcontractors to ensure consistent execution of company standards, quality expectations, and safety requirements.
• Interview, select, onboard, and retain qualified installers and subcontractors, maintaining a ready and compliant labor pipeline.
• Serve as the escalation point for complex operational and customer issues, applying independent judgment to resolve non-standard or out-of-policy situations.
• Conduct and oversee jobsite quality control inspections, determine corrective actions, and ensure deficiencies are addressed in accordance with company standards.
• Lead field execution of the customer experience program and manage customer escalations to resolution in alignment with service expectations.
• Establish, monitor, and drive department productivity, quality, and performance goals; analyze trends and implement improvement plans.
• Collaborate with the Production Manager on forecasting, capacity planning, and weekly operational projections.
• Partner cross-functionally with Sales, Customer Service, Inventory, and Operations to ensure material readiness, job flow, and on-time installations.
• Ensure compliance with all safety, OSHA, labor, and company policies; enforce jobsite safety standards and address violations.
• Oversee documentation, system reporting, and operational audits within CRM, LP, and other platforms to ensure data accuracy, regulatory compliance, and performance reporting integrity.
• Approve subcontractor pay sheets and installer timecards, resolve discrepancies, and ensure payroll compliance.
• Identify, assess, and mitigate operational risks, including repeat defects, warranty issues, and installer performance concerns; escalate to leadership as appropriate.
• Prepare and deliver daily, weekly, and month-end operational reports and insights to management.
• Ensure compliance with fleet and vehicle safety requirements, including maintaining company vehicles and safe driving practices.

• Minimum of 3 years’ experience in field, installation or related roles within home improvement or construction required.
• 2 years of experience in a management or supervisor position preferred.
• Strong knowledge of residential remodeling installation practices required.
• Ability to accurately read and use a tape measure required.
• Proven leadership, coaching, and performance management…