Call Center Lead

Overview

Join a Mission-Driven Home Improvement Leader. At Closet America, a Renuity company, we help homeowners reimagine their spaces through custom organizational solutions and premium service. As part of the Renuity family, we’re on a mission to make every home renovation experience remarkable — and that starts with a passionate, high-performing team.

Role:
Call Center Supervisor

Location:

Landover, MD

As a Call Center Supervisor, you will lead a team focused on setting qualified appointments that fuel our sales pipeline. You’ll manage daily call volume, coach representatives, and ensure top-tier customer interactions. From hiring and training to campaign optimization, you’ll play a critical role in our growth — and in shaping a high-performance call center environment.

• Lead and coach a team of inbound/outbound call center representatives
• Monitor lead flow and campaign performance to drive productivity
• Conduct interviews, onboarding, and ongoing team training
• Communicate promotional offers clearly and accurately
• Monitor Five9 system and team metrics to ensure performance targets are met
• Support team members in meeting daily appointment goals
• Foster a positive and collaborative team culture

• 2+ years in a call center, customer service, or inside sales role (supervisory experience preferred)
• Proven ability to lead and coach high-performing teams
• Experience with Five9 or similar call center platforms a plus
• Strong organizational and time management skills
• Excellent communication and interpersonal skills
• Proficient in Microsoft Office and CRM systems
• Goal-oriented with a passion for team success

• Motivators who love coaching others and driving results
• Strong communicators with a customer-first mindset
• Data-driven leaders who can balance people and performance
• Adaptable professionals who embrace feedback and growth

This is a full-time, on-site position based in Landover, MD. Standard weekday hours apply, with occasional evening or weekend support based on business needs.

• Competitive salary + performance incentives
• Comprehensive benefits (medical, dental, vision)
• Consistent schedules and work-life balance
• Career growth in a rapidly expanding company
• Inclusive, forward-thinking culture that values your voice

Custom Closet Designers, Installers & Organizers | Closet America. Since 2009, we’ve reimagined home organization in the DC area, delivering custom-designed, hand-crafted solutions with unmatched precision. Now, as part of Renuity, we’re combining our local expertise with the strength of a national brand to build the future of home improvement. Recognized by industry leaders such as Angie’s List, Qualified Remodeler, and Houzz, we take pride in our meticulous craftsmanship and customer satisfaction.

As part of our team and the broader Renuity organization, you’ll have the opportunity to make an impact, grow your career, and help people create homes they love.

Renuity and its affiliates are committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact H If you have a question regarding your application, please contact  To access Renuity's Privacy Policy, please :
Privacy Policy