Plumbing Field Supervisor

Location: Bishopville

Why This Role Exists

For YOU:

Because you've earned the opportunity to be more than a great plumber - you've earned the chance to be a leader, a teacher, and a culture carrier. This role allows you to multiply your impact: to turn your hard-won experience into growth for others, to help technicians unlock their potential, and to become the kind of leader you once looked up to.

It's your chance to build a legacy - not just of great plumbing, but of great people who believe in themselves because of how you showed up for them.

For the TEAM:

Because strong teams don't just happen - they're built through connection, coaching, and accountability. Field Supervisors are the heartbeat between management and the field. You keep communication clear, celebrate wins, correct course quickly, and make sure every technician and apprentice feels supported and seen. You elevate our performance, our standards, and our pride in what it means to represent Seaside.

For our CUSTOMERS:

Because every customer deserves extraordinary service - and that happens when every technician in a Seaside truck feels confident, prepared, and valued. When you lead with empathy, clarity, and consistency, you help deliver peace of mind to the families we serve. You're not just fixing plumbing problems - you're shaping the Seaside experience in every home we enter.

Core Characteristics

• Strong communicator and team player

• Leads by example and reinforces Seaside's values

• Reliable, consistent, and accountable

• Committed to personal growth and team development

• Trusted as a go-to resource in the field

Key Responsibilities

• Serve as the primary point of contact for technicians on technical support, price book inquiries, and miscellaneous pricing below 3 WT when a Service Manager is unavailable, while supporting field escalations and ensuring adherence to custom pricing.

• Conduct weekly ride-alongs with members of their team and weekly Rilla reviews, focusing on coaching and development.

• Log all ride-alongs and Rilla reviews accurately and review them with the Service Manager monthly to ensure follow-through and accountability.

• Provide curbside coaching and feedback to help both apprentices and technicians strengthen performance and adherence to the Full Service System.

• Serve as Manager on Duty (MOD) on a rotational basis for Saturday support. On MOD Saturdays, Field Supervisors act as the escalation point for all field staff and deliver the morning message to set the tone for the day.

Non-Negotiables / KPIs

Field Supervisors are expected to maintain all existing technician non-negotiables and meet key leadership performance metrics that reflect their impact on team development and operational consistency:

• Field KPIs:
Meets or exceeds monthly budgeted field KPIs (Demand Conversion Rate, Demand Average Sale, DPP Conversion Rate, DPP Average Sale).

Full Service System Adherence:

•

Qualification:

Complete at least 5 curbside evaluations (1 from each SM, remaining from management), with an average score of 3.5 or higher.

• Ongoing:
Complete at least 1 curbside per month; maintain an average score of 3.5 or higher. If the average falls below 3.5 for two consecutive months, the FS must be recertified by management. SMs are responsible for tracking curbside performance.

Ride-Alongs & Rilla:

• Minimum 1 ride-along per week with a member of their team, as business allows.

• Minimum 1 Rilla (virtual) ride-along review per week to ensure consistent coaching visibility and leadership accountability.

• Ticket Reviews:
Complete 10 ticket reviews per month, documented and reviewed with their SM.

• Rilla Usage:
Team Rilla usage maintained at 90% or higher. FSs are responsible for driving team accountability.

Leadership Development & Growth

Field Supervisors are expected to embrace continuous growth as leaders. To support this, Seaside is committed to providing the tools, training, and feedback needed to help each FS develop and succeed in their role.

Training & Resources You'll Receive:

• GROW Coaching Training - to develop strong 1:1 coaching and feedback skills.

• Customer Resolution & De-escalation Training - to confidently handle escalated customer situations and…