Export Department Manager

About the Company

Who We Are… We offer you an exciting opportunity to join the fast‑paced world of international logistics! Make a difference by joining an international team committed to providing the Ultimate Customer Experience, while remaining on the cutting edge of technology and working to improve our environment.

We are a truly diverse, international organization in a dynamic, fast‑paced, environmentally minded work environment where you will grow and learn while building your career. You will have the opportunity to help shape the world through humanitarian efforts, cutting‑edge technology, and environmental incentives.

Global Scope Priority Worldwide is fully committed to our corporate environmental responsibility and has taken substantial actions to enhance the working environment for our employees and reduce our impact on this planet. Since 2009, 10%+ of net profits have been donated to environmental organizations! Priority Worldwide has a unique and dedicated focus to the wider emergency response sector. Whether we are responding to an oil spill domestically or a major natural international disaster, we are a leader in emergency planning, preparation, and global response.

With over 20 years of experience working with governments, IGOs, NGOs, charitable organizations, and commercial responders, this is Priority’s World.

Baltimore, MD or Los Angeles, CA

Do you enjoy learning new skills and finding creative solutions in a fast‑paced environment? The Export Manager needs to have a strong sense of leadership and customer service skills. They will assume an intricate role in our team as a principal representative to customers and managing the entire international shipment process from quote to delivery. As an operations leader, they are responsible for maintaining healthy, mutually beneficial relationships with Priority Worldwide’s international freight forwarding vendors and regulatory agencies.

• 7+ years of Freight Forwarding Export Experience.
• Prior experience leading and managing teams in a similar role.
• Experience with Intermodal Exports.
• Hands‑on experience with ITAR‑regulated and other complex shipment processes.
• Must be able to work on site in either Baltimore, MD or Los Angeles, CA.
• Ability to function as a hands‑on manager, supporting the team and handling shipments as needed.
• Experience with Cargo Wise strongly preferred.
• Excellent customer service skills.

• Serve as a key contact to all clients, internal and external, and provide the Ultimate Customer Experience.
• Promote and ensure a strong team environment.
• Direct, active interaction with the export team to ensure awareness of all activities and take a lead role in problem resolution.
• Ensure the export team works effectively, responds to clients quickly, and follows established processes.
• Develop measurable statistics and goals to present to team and management.
• Assist the Directors of Operations and Compliance with any export compliance issues.
• Manage workload and distribution of tasks, shipments for HQ and remote staff.
• Maintain an energetic and motivational environment for customers and employees.
• Lead weekly departmental meetings and prepare monthly departmental statistics.
• Mentor and train team members, assign and review individual/team goals.
• Conduct AES filling audits.
• Review and take action on service issues, feedback from ops/sales including initiating CARS.
• Step in with a hands‑on approach when needed to ensure client satisfaction.

• Salary $75,000–$110,000 annually, depending on experience.
• Comprehensive benefits package (Medical, Dental, Vision).
• 5 WFH days per month.
• 2 weeks of paid vacation plus 5 personal days.
• Paid time off for volunteer work.
• Quarterly bonus program.
• 529E college savings program.
• 401(k) Safe Harbor program with 3% contribution.
• $20,000 term life insurance plan.
• Mental health plan.
• Identity theft protection plan.

Priority Worldwide is an equal opportunity employer. We are committed to merit‑based hiring and creating a fair and equitable workplace for all employees.