Implementation & Training Specialist; NB​/M​/F

Position: Implementation & Training Specialist (NB/M/F)
Location: Friendly

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Job Description
*
* WHO WE ARE:

*
* ** Mission :
** Every day, we help more than 18,000 hotels worldwide to develop their online visibility and sales through leading-edge cloud-based e-commerce solutions.  As a subsidiary of the Accor group, D-EDGE simplifies the life of independent hotels and hotel chains alike.  
** Figures  :
** D-EDGE Is the European No1 and World No3 hotel distribution technology provider in hospitality. With a team of more than 500 experts located in over 20 countries, D-EDGE provides localized support, services, and tools. With its global network of 500+ partners, D-EDGE’s ever-expanding ecosystem is a positive place to do business and grow.  
** Values** :
At D-EDGE we are driven by these 4 key values We care about people #PEOPLE FIRSTWe dare to share #OPEN COMMUNICATION We embrace change #ADAPTABILITY We go the extra mile #GO BEYOND
** Explore our*
* ** today and see if D-EDGE is the right fit for your career aspirations!*
* * D-EDGE is an equal-opportunity employer. We welcome all qualified candidates regardless of race, ethnicity, religion, gender, sexual orientation, age, disability, or any other legally protected status.
* ** YOUR SCOPE:
** Ensure successful activation/implementation for D-Edge Suite of products, following in detail the given guidelines and checklist in respect of the SLA, as well as guiding and animating training sessions to the D-EDGE customers. After the Sales Manager, be the first contact for hotels, understanding the client’s needs and providing the best services needed.
** WHAT YOU’LL BE DOING:
*** Set-up products included in the contract for the hotel
* Ensure processes are followed for smooth activation/ implementation
* Follow the Implementation journey
* Collect by Account Manager/Sales, and the client, all the info required for a proper product configuration
* Record and update all activation/ implementation tasks and status into Salesforce CRM
* Log tickets properly in Salesforce CRM for all issues encountered during activation/ implementation
* Keep up with D-EDGE products and features evolutions
* Manage online or on-site training
* Understand and analyse the customer's need
** WHAT YOU’VE GOT:
**** Skills and Competencies
*** Being proactive and can work independently
* Being flexible, and having strong analytical skills and an eye for detail
* Problem-solving
* Teamwork* Project Management skills
* Outstanding communication and writing skills.
* English advanced level (spoken and written)
** Experience, tools and specialist knowledge
*** Experience with b2b technology company or hotels
* Knowledge of the Hospitality, GDS or OTA
* Google Suite
** The icing on the cake:
*** Training, and teaching experience is a plus
** WHY YOU’LL LOVE US:
*** D-Edge is Remote Friendly: 2 days in the office / week
* Meal vouchers
* Health insurance
* Accor Employee Card:
Discount on hotel bookings
* 12 days per year to get involved in NGO projects
* Career development: we want you to progress and be free to choose which direction you want to grow. There are also opportunities for internal moves.
** RECRUITMENT PROCESS:*
* ** 1. Telephone interview with Talent Acquisition Team*
* * Let's get to know each other (~30 or 45 minutes)
* ** 2. First interview with Erica De Vecchi, Onboarding Team Leader Italy/CEE*
* * An opportunity to talk about your background and motivations and to introduce you to the position, our technical ecosystem, and our ambitions. (~ 60 minutes)
* ** 3. Last interview with Eliana Gazzetta, Global Head of Onboarding*
* * Culture fit (~40 minutes)*  **... and welcome to D-EDGE :)!
**** Please be aware that we will be asking for work references.*
* * D-EDGE processes your personal data for the management of your application and the creation of a CV database. To learn more about how your data is managed and to exercise your rights, please refer to our* *.
** Contract Type:  
** Full-Time
**
* Location:

** Lisbonne**
* ** Possible partial remote*
* #J-18808-Ljbffr