Service Design and Engineering Director

MANTECH seeks a motivated, career and customer-oriented Service Design and Engineering Director to join our team in Annapolis Junction, MD.

Responsibilities include but are not limited to:

• Directs and leads a premiere organization of SMEs providing expert support to Field Service Operations charged with delivery of services in the customer’s extended enterprise within a strict SLA environment (Teams:
  Desktop Engineering, Networks, Cable, Unified Communications, Solution Architecture and Project Management)
• Collaborate with fellow Frame Leads to design, maintain and/or improve supported services
• Will oversee the production of Technical Insertion submission, SOWs and resource requirement documents for SME-level support as needed
• Oversees selection and testing of hardware for new requirements and replacement of EOL hardware, and associated software as required
• Participate in Opportunity for Improvement efforts to improve services
• Conduct or direct interviews to maintain sufficient staffing levels
• Identify and execute improvement efforts and participate in special program efforts as required
• Host program and customer meetings and interface efforts for Frame and Program success as required
• Support refresh, Walkout, CSIR, engineering support/field testing, enterprise SLA support and other duties as assigned
• May have the opportunity to travel as required to meet program objectives

Minimum Qualifications:

• Bachelor's Degree and 7+ years of technical leadership experience
• Ability to convey very technical concepts to non-technical individuals in both verbal and written formats
• Possesses an understanding of Information Assurance, desktop deployment, network and unified communication principles and concepts

Preferred

Qualification:

• CompTIA Security+ Certification
• Certified Scrum Master (CSM)
• IT ticket management system experience (Service Now).
• Experience with large scale enterprise IT contracts.

Clearance Requirements:

• Must have a current/active TS/SCI with Poly

Physical Requirements:

• The person in this position must be able to remain in a stationary position 50% of the time. Occasionally move about inside the office to collaborate with other leaders/teams, use standard office automation equipment, and virtual communication, which may involve delivering presentations.