IT Desktop Technician

Location: Owings Mills

About the Role:
As an IT Desktop Technician at TAI Engineering, you will serve as the backbone of our daily operations, ensuring our hardware, software, and network infrastructure function seamlessly across the organization. You will take a proactive, hands-on approach to technology, managing everything from high-level network configurations and security deployments to providing direct, white-glove support to our multi-disciplinary team. This role is perfect for a technical problem-solver who enjoys variety.

About TAI:
TAI is a full-service, multi-disciplinary engineering and construction firm built to scale; delivering mission-critical, integrated solutions across the full design-build-maintain lifecycle. For more than 35 years, TAI has partnered with leading organizations in advanced manufacturing, life sciences, food and beverage, energy, and government to design, build, and sustain complex facilities and infrastructure. TAI brings deep expertise across five core service pillars:
Engineering, Construction, Systems Integration, On-Site Services, and Technical Services. Our unified approach combines precision engineering, field execution, and technical depth to deliver end-to-end results that drive reliability, safety, and long-term value for our clients.

Team members at TAI are capable, well-rounded, flexible, and optimistic. We have found that the best employees are the ones who recognize the importance of what they do and the ones who let that guide them in the actions they take. More than any skill, we seek people who make decisions that support the common good. We work for our clients, and we work for one another.

Here's a glimpse into your day to day:

• Provide direct help-desk support to users across the organization using ticketing application.
• Conduct IT orientation for new employees while explaining and following the IT Operational and Security Policy.
• Manage disabling/deleting accounts upon employee termination and manage all associated email and data transfer that is required.
• Create and maintain documentation and checklists for IT processes and procedures, and keep them up to date.
• Ensure that employees' workstations successfully connect to the network and access business-critical data at all times, including local, remote, and home office locations.
• Setup, configure, and maintain computer workstations, laptops, and network infrastructure.
• Ensure desktops and laptops are kept up to date with Operating System and 3rd party patches - and troubleshoot any issues that arise with patch installation
• Install, monitor, and maintain anti-malware software and security updates on all devices.
• Configure network security settings and connect peripheral devices, including multifunction printers, plotters, scanners, etc. that are used by staff.
• Set up and troubleshoot hardware or software, diagnosing connectivity or data access problems, answering questions about hardware or software, and helping users access shared drives and devices.
• Maintain a high level of IT security throughout the organization by following the Information Security Policy, monitoring access logs, and building security procedures.
• Create and maintain Operating System images and utilize those images for quick deployment of new and/or replacement desktops and laptops.
• Coordinate with third parties (Dell, Microsoft, etc.) for support assistance.
• Implement, monitor, and maintain conference room A/V systems.
• Support the organization by troubleshooting systems and hardware, particularly after server migration or an organization-wide update.
• Identify issues with new hardware or software and work with users to quickly resolve issues and prevent delays.
• Track and maintain hardware and software inventory.

You'll be a perfect fit if you have:

• Associate's Degree in Information Technology/Systems or related field,
• Minimum 3 years of direct IT experience supporting over 100 users, with comprehensive knowledge of all specified requirements in the job description
• Minimum 3 years troubleshooting experience and knowledge of network services/concepts including, but not limited to VLAN, DNS, DHCP, VPN, and TCP/IP
• Must be able to work regular business hours in the office, Monday through Friday
• Advanced troubleshooting experience with Windows 11
• Proficiency in Active Directory administration
• Experience with administrating Microsoft 365 and Azure/Entra
• Ability to perform intermediate hardware level repairs as needed to desktops, laptops, and printers
• Extensive familiarity with information security practices and procedures to protect organization data from security breaches or corruption
• Effective and proven written and verbal communication skills - including, but not limited to writing policies, standard operating procedures, and step by step instructions for the company
• Effectively prioritize and manage their own schedules
• Ability to effectively multi-task, support, and troubleshoot ongoing tasks and projects under pressure, including experience with a help desk ticketing system
• Strong…