Business Analyst II - RPA

Location: White Marsh

Business Analyst II - RPA

FLSA Status Exempt

Schedule:

Work hours will depend on the business hours of the time zone serviced. To the extent permitted by law, the Company may, in its sole discretion, change the work schedule to address business needs.

In This Role, You Will:

Play a pivotal role in bridging the gap between business needs and technical solutions utilizing robotic process automation (RPA) technology, collaborating with business partners to define product requirements, developing a product understanding, and communicating effectively to both business and technical audiences to define solutions that align with business objectives.

Responsibilities and Essential Duties:

Lead sessions with stakeholders to gather, document, and analyze business requirements for RPA projects and enhancements.

Develop user stories and process flows to support the development of RPA solutions.

Work collaboratively with team members to design a solution that will meet business requirements and fulfil user stories.

Collaborate with developers to test and verify that solutions will meet the business requirements.

Accountable for reviewing and finalizing extensive functional and technical documentation.

Create project documentation to include user manuals, training deliverables, business requirements documentation, test scripts and work product validation..

May perform additional functions depending on market demand and staffing in order to provide consistent quality customer service.

IND1 #LI-JA2 #LI-Onsite

Required Qualifications:

Bachelor's degree in related field (Information Systems, MIS, BIS, etc.); additional, applicable years of experience may be substituted for a bachelor's degree.

Three (3) years' experience as a Business Analyst, Scrum Master, Product Owner or equivalent in Agile projects translating business requirements into technical solutions.

Demonstrated experience using RPA technology to deliver business solutions, with experience documenting and optimizing workflows using RPA/APA technologies.

Experience testing and validating solutions as a Business Analyst in SDLC.

Working knowledge of Six Sigma methodologies (e.g., DMAIC, root cause analysis) to drive continuous improvement and operational excellence.

Ability to elicit and translate high-level business needs into specific and concise processes.

Demonstrated history of successful project completion, exhibiting excellent project management skills with the ability to self-manage, complete project deliverables, meet deadlines, handle and prioritize simultaneous requests, and work with teams laterally and upwards.

Displays strong business aptitude and a positive attitude.

Detail oriented with creative and analytical thinking abilities.

Ability to critically evaluate and prioritize information gathered from multiple sources and reconcile conflicts.

Confident in making well-informed decisions that are accurate and detail-oriented.

Ability to use strong problem-solving skills to find solutions to problems that are technically complex and require collection, interpretation, and analysis of data from diverse sources.

Ability to understand and articulate complex processes to a non-technical audience.

Excellent interpersonal skills necessary to communicate professionally and effectively, verbally and in writing, with vendors, service dealers, customers, and all levels of company staff.

Preferred Qualifications:

Experience with Automation Anywhere system.

Physical Demands:

While performing the duties of this job, the employee is frequently required to sit for extended periods; reach with hands and arms; and talk or hear. The employee is occasionally required to move about. The employee must occasionally lift and/or move up to twenty (20) pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus.

Disclaimer

This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Duties, responsibilities, and activities may change or new ones may be assigned at any time or without notice.