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Associate Technical Support Engineer
Job in
Owings Mills, Baltimore City, Maryland, 21117, USA
Listed on 2026-03-03
Listing for:
CompuGroup Medical
Full Time
position Listed on 2026-03-03
Job specializations:
-
IT/Tech
Technical Support, IT Support, HelpDesk/Support
Job Description & How to Apply Below
Create the future of e-health together with us by becoming an
Associate Technical Support Engineer
At Compu Group Medical we have the mission of building ground-breaking solutions for digital healthcare. Our vision is revolutionizing how healthcare professionals produce, access, and utilize information and thus enabling them to focus on the core value of their work: patient outcomes.
Your Contribution:
- Support customers using CGM proprietary products by answering calls for technical support.
- Respond to customer inquiries and monitor programs to ensure on-time, effective responses.
- Provide feedback to the Quality Assurance & Development teams to aid in improving product and processes.
- Manage multiple open cases and provide timely updates to internal and external customers.
Qualification:
- Associates Degree or 2 years Call Center/Customer Support experience.
- Must have the ability to pay attention to detail and to work independently.
- Must have the ability to handle confidential information.
- Excellent organizational and prioritization skills.
- Strong interpersonal and communication skills verbally and written.
- Ability to work in a fast-paced environment.
- Ability to multi-task and work efficiently.
- Purpose
:
Become part of an important missions. At the interface between healthcare and digitization we create the future of e-health. - Equal Opportunity
Employer:
At CGM, we value our team members and strive to create an environment where everyone has the opportunity to succeed. - Career Opportunities
:
We are offering a variety of internal career opportunities and numerous long-term perspectives. - Security
:
We offer a secure workplace in a crisis-proof market. - All-round benefits package
:
Medical, Dental and Vision as well as 401k with employer matching. Personal Time Off to promote work life balance. - Work environment
:
Modern workplaces, flexible working hours, hybrid work options and much more.
We create the future of e-health.
Become part of a significant mission.
Position Requirements
10+ Years
work experience
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