Junior Help Desk Technician

Location: Mount Airy

An individual must be able to perform each essential duty satisfactorily.

SUMMARY:

As a Junior Helpdesk Technician, you will be the first point of contact for employees seeking technical assistance. You will provide support, assist with troubleshooting, and help maintain the organization's IT systems. This entry-level role is a great opportunity to develop your technical skills and gain valuable experience in IT support.

ESSENTIAL DUTIES AND RESPONSIBILITIES

* Respond to helpdesk tickets, phone calls, or emails and provide technical support to end-users.

* Diagnose, troubleshoot, and resolve hardware, software, or network issues.

* Install, configure, and maintain hardware and software applications.

* Assist with setting up and supporting user accounts, passwords, and permissions.

* Support end-users with basic network connectivity issues (Wi-Fi, VPN, printers, etc.).

* Escalate unresolved technical issues to higher-level support when necessary.

* Assist in maintaining IT documentation and updating the knowledge base with solutions to common problems.

* Help with maintaining and updating inventory of IT assets (hardware, software, licenses).

* Participate in regular system updates, backups, and security measures.

* Provide excellent customer service and ensure timely resolution of issues.