Program Support Coordinator: Tech and AI Enablement

Location: Maryland Line

Duration: FTE

Location:

MD-Gaithersburg, Hybrid 3-4 days onsite

Overview:
Crew helps our clients deliver change through IT project delivery, business process improvement, and operational efficiency efforts. Our high-performing consultants are natural leaders who manage a wide range of responsibilities that vary from assignment to assignment. Our consultant training programs, investment in career development, and premier client portfolio ensure constant challenge and rapid growth for our employees. Crew project management associates help control the scope, schedule, and cost of projects, while building skills to grow into roles as project and program managers.

Responsibilities:

Program Management across Technology and AI

Coordinate planning and execution across multiple technology and AI work streams

Maintain the integrated plan, dependencies, and critical path

Drive on?time, on?budget delivery with clear outcomes

Support All Project Teams

Facilitate cross?functional collaboration, meeting cadences, decision logs, and follow?through on actions

Ensure each team has clarity on scope, milestones, roles, and success metrics

Establish Project Governance

Stand up charters, intake criteria, approval/gating workflows, RAID management, change control, and communications plans in line with TID governance and enterprise standards

Track and Report Progress

Create and maintain status dashboards and executive summaries

Monitor schedule, budget, risks, and benefits

Prepare monthly/quarterly portfolio reporting and stakeholder updates

Build New Business Cases

Lead discovery workshops and document problem statements, options analysis, costs/benefits, and success metrics to support prioritization and funding decisions

AI Support

Support the development AI Champions program by identifying and promoting the use of available AI tools

Serve as a subject matter expert to assist AI Champions with troubleshooting and resolving issues related to AI tools and applications

Organize AI training events

Support the COO AI strategy group by planning and running lunch-and-learns, use case seminars, advanced training sessions, and community seminars across the COO division

Representative Systems, Tools, and Practices

Smartsheet (project setup/approvals) and Service Now (workflows, intake, change)

CMDB alignment and Technology Governance Group processes

Workvivo (announcements, AI hub) and collaboration suites (Teams, SharePoint)

Standard PM artifacts: charters, RAID, RACI, comms plans, benefit trackers

Success Measures and 2026 Milestones

Digitize project setup and governance in Smartsheet with clear approval criteria and templates

Stand up and run a recurring AI training cadence (lunch?and?learns; onboarding modules; advanced seminars) with satisfaction feedback

Publish a monthly portfolio status and quarterly value realization report across technology and AI

Deliver at least one approved business case per quarter to support roadmap decisions

Qualifications:

Bachelor's degree in Business, Information Systems, or related field

2-4+ years of project/program management in technology environments

Demonstrated understanding of enterprise technology and a deeper understanding of AI concepts and use cases

Strong stakeholder management, facilitation, and communication skills

Proficiency with PM tooling (e.g., Smartsheet, Service Now) and standard governance artifacts

Core Competencies

Organizational excellence and attention to detail

Planning and prioritization across multiple teams

Clear, audience?appropriate communication

Change management and stakeholder influence

Outcome orientation and value tracking

Preferred Qualifications:

General knowledge of AI tools - specifically in the Microsoft suite

Experience coordinating training programs and enablement communities

Background working with IT compliance and governance processes (PIA, RID, 3

PRM, TIA, ITSA)

The salary range for this role is $62,000 to $85,000 or the hourly equivalent. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, Turnberry Solutions offers benefits such as a comprehensive healthcare package (medical, dental, vision), disability and group term life insurance, health and flexible spending accounts, a utilization bonus, 401(k) with match, flexible time off for salaried employees, parental leave for salaried employees, and flexible work arrangements (all benefits are subject to eligibility requirements).

No matter where or when you begin a career with Turnberry, you'll find a far-reaching choice of benefits and incentives.

At Turnberry, we are committed to creating a positive and connected work environment for all and are fully invested in and focused on hiring and growing a diverse team of high performers. We believe that uniqueness in ideas, experiences, and backgrounds make us a better Turnberry:
Turnberry is an Equal Employment Opportunity employer, and recruits, employs, trains, compensates, and promotes regardless of age, ancestry, family…