System Administrator ; MM

Overview

Provides support for implementation, troubleshooting and maintenance of information technology (IT) systems. Manages IT system infrastructure and related processes.

• Provide support for the implementation, troubleshooting and maintenance of IT systems.
• Manage the daily activities of configuration and operation of IT systems.
• Provide Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis, and resolution of problems.
• Assist users in accessing and using IT systems; support dispatch system and hardware problem resolution.
• Configure and manage UNIX, Linux and Windows operating systems; install/load operating system software; troubleshoot and maintain system integrity; implement OS enhancements for reliability and performance.
• Perform account management (establishing, activating, modifying, disabling, and removing accounts).
• Provide configuration management and sustainment of compliance with applicable system security controls; perform periodic vulnerability scans.
• Support day-to-day IT operations, monitoring and problem resolution for client/server/storage/network devices, mobile devices, etc.
• Implement security patches (e.g., IAVA) and record patch status in appropriate systems.
• Provide status updates to agency management and internal customers; coordinate and communicate during escalation.
• Optimize system operations and resource utilization, and perform system capacity planning and analysis.
• Provide in-depth troubleshooting of IT systems and detailed analysis to agency management for escalated tickets.
• Coordinate with the ISSO/ISO regarding system changes as part of Change and Configuration Management.
• Ensure IT assets remain compliant with Identity & Access Control Management (ICAM) policy.
• Support the design of systems and mission architecture; understand system administration interdependencies as part of SOA.
• Analyze and resolve complex problems related to server hardware, applications and software integration.
• Support mission islands, Trusted Thin Client, and enhanced VDI concepts where applicable.

• Top Secret/SCI w/ Polygraph Clearance Required.
• Bachelor’s degree in a technical discipline from an accredited college or university is required; four years of additional SA experience may be substituted for a bachelor’s degree.
• Fifteen (15) years' experience as a System Administrator in programs/contracts of similar scope, type, and complexity is required.
• DoD 8570 compliance with Information Assurance Technical (IAT) Level II certification, and Computing Environment (CE) Certification (CE can be fulfilled with Microsoft OS, Cent OS/Red Hat OS CE certifications).
• Six (6) years of experience with Service Management (ITSM) is required; ITIL 4 certification is required.
• Directory Services TTOs: experience with Active Directory, Identity Management, SCCM, DNS, Group Policy, Active Role Servers, PAM, and MS Exchange.
• Desktop & Enclave Services TTOs: understanding of mission islands, Trusted Thin Client, and enhanced VDI concepts.

• Contract

• Information Technology

• IT Services and IT Consulting

Fort Meade, MD • $-$