Tech Analyst

Overview

One Oncology is positioning community oncologists to drive the future of cancer care through a patient-centric, physician-driven, and technology-powered model to help improve the lives of everyone living with cancer. Our team is bringing together leaders to the market place to help drive One Oncology’s mission and vision.

Why join us? This is an exciting time to join One Oncology. Our values-driven culture reflects our startup enthusiasm supported by industry leaders in oncology, technology, and finance. We are looking for talented and highly-motivated individuals who demonstrate a natural desire to improve and build new processes that support the meaningful work of community oncologists and the patients they serve.

This role is primarily on-site, located in the Owings Mills, MD area.

Responsibilities

• Assist with the day-to-day operations of IT Service Delivery including: troubleshooting, ticket resolution, and other technology-related support activities.
• Respond to and resolve user requests for assistance with computer systems, delivering a high-quality, user-focused support experience.
• Log, track, and proactively maintain records of issues to ensure efficient problem resolution and knowledge sharing.
• Troubleshoot technical issues and escalate them when necessary.
• Identify the correct technical area or external vendor for problem resolution and coordinate with other teams to ensure timely outcomes.
• Provide clear, timely updates and feedback to users and teammates throughout the lifecycle of enterprise-wide technology issues.
• Participate in 24×7 on-call support rotations as needed.
• Occasional travel as required to support business operations.
• Other duties as assigned to help drive our mission of improving the lives of everyone living with cancer.

• Experience participating in IT Service Management (ITSM) transformations and contributing to continuous improvement initiatives.
• Strong knowledge of service management best practices and frameworks.
• Critical thinking and problem-solving skills with the ability to analyze systems and adapt as needed.
• Excellent communication and influencing skills, capable of engaging stakeholders and gaining buy-in.
• Flexible and proactive, able to identify service gaps and step in as needed to maintain smooth operations, manage high ticket volumes, and support the team during peak periods.

• 1 — 4 years of recent experience in technology, service desk, and helpdesk
• Healthcare related experience a plus
• ITIL certifications a plus
• Basic certification in A+ and Microsoft Products is preferred; education and/or demonstrated experience may be substituted