Manager, Solutions Engineering - Dept of Defense

Overview

At F5, we strive to bring a better digital world to life. Our teams empower organizations across the globe to create, secure, and run applications that enhance how we experience our evolving digital world. We are passionate about cybersecurity, from protecting consumers from fraud to enabling companies to focus on innovation. Everything we do centers around people. That means we obsess over how to make the lives of our customers, and their customers, better.

And it means we prioritize a diverse F5 community where each individual can thrive.

If you are someone who loves to seek sophisticated challenges, F5 is hiring a manager for our Systems Engineers (Department of Defense). This position is a leadership role, responsible for assisting F5 SEs with both technical and non-technical customer engagements. In this role you will need to be technically capable and credible in your own right and be effective in crafting partner, customer and solutions-focused skills of your team.

We are looking for strong leaders who love learning and technology and love to help colleagues and customers accept and adopt F5's solutions to address their business challenges.

This role requires a leader who can look beyond technology and features and consider the value F5's technology can provide to our partners and customers. Innovation is a key requirement, not only in terms of how we build and sell to customers, but how we enable our teams to improve their skills in new areas that will help them develop their careers, help F5, and help our customers embrace new technology and solutions.

You will help team members ramp-up on new F5 solutions and other relevant industry trends and technology, as well as develop excellent speaking, presentation and executive interaction skills. You will also need to be adept at building cross department relationships and drive a customer first focus for your entire team and F5’s partner community-extended team. You should enjoy developing technical talent to achieve outstanding things and encourage a growth demeanor around the challenges that will be faced by your team.

Regular one-on-one meetings with all team members are required. You will be encouraged to provide both technical and ‘soft skill’ mentoring in order to maintain a well-rounded, world-class organization.

• Responsible for upholding F5’s Business Code of Ethics and for promptly reporting violations of the Code or other company policies.
• Management duties include the supervision of exempt and/or nonexempt staff. This includes but is not limited to, conducting performance evaluations, approving paid time-off (PTO), assigning or delegating work, providing on-the-job training, giving mentorship to staff, conducting performance improvement plans, taking disciplinary action, and interviewing candidates for open positions.
• Identify consistent market trends and communicate to ensure effective communication between FSE and Sales teams along with Product Management, Product Development and Professional Services.
• Develop and maintain an effective SE partner plan.
• Assist with FSE skills assessment and job planning.
• Drive Customer Support awareness through a clear escalation plan.
• Provide product feasibility analysis in support of sales efforts with sales representatives.
• Responsible for the guidance and development of SEs within given territory.
• Assist FSEs with solving technical problems, positioning solutions with customers, and handling post-sales issues.
• Ensure that FSEs have the proper tools and resources, and ensure they are assigned appropriately to engagements within the region.
• Provide/coordinate pre-sale technical support in sales presentations and product demonstrations.
• Assist FSE Director with FSE retention, recognition, compensation and career planning.
• Ensure that FSEs are actively collecting opportunity data in
• Affectively delegate technical projects to the regional FSEs.

The Job Description is intended to be a general representation of the responsibilities and requirements of the job. However, the description may not be all-inclusive, and responsibilities and requirements are subject to change.