Operations Watch Specialist Security Clearance

Position: Operations Watch Specialist with Security Clearance
Location: Andrews AFB

Summit Human Capital Federal is seeking a highly motivated Operations Watch Specialist to support a federal program located on-site at Andrews Air Force Base in Maryland. The required shift for this opportunity is Tuesday through Saturday, . The ideal candidate will meet the following criteria:

Required:

• Bachelor’s degree and 5-7 years of experience in a network operations center or monitoring role
• Active Secret or Top Secret clearance (must be verified) with active Security+ CE or DoD 8570 IAT II equivalent certification

• Must be able to work shift:
Tuesday through Saturday,  
• Proficient in SCOM, Solar Winds, Remedy, and Service Now

• Knowledge of core networking concepts: TCP/IP, DNS, DHCP, subnetting, routing

• Familiarity with Windows Server, Linux, and general system administration

• Strong diagnostic, troubleshooting, and incident resolution skills Responsibilities:
• Monitor enterprise networks using System Center Operations Manager (SCOM) and Solar Winds to detect performance issues, anomalies, and potential outages.

• Proactively identify, assess, and escalate incidents by generating and routing tickets through Remedy (internal) and Service Now (enterprise).

• Analyze alerts and determine the operational impact, ensuring issues are directed to the appropriate resolution teams quickly.

• Maintain accurate records of incidents, actions taken, and communications in a fast-paced 24/7 operations environment.

• Collaborate with technical support teams to troubleshoot and resolve network, server, and systems issues.

• Recommend improvements to monitoring processes and tools to enhance efficiency and incident response.

• Stay up to date with network technologies and best practices for performance monitoring and security.