Guest Relations Executive

Guest Relations Executive Job Description Summary

The Community Host will be responsible for a dedicated zone or building, acting as the first line of response for all employee questions and needs in that zone or building. This individual will also be responsible for ensuring daily space readiness, so employees can be productive without friction or challenges. The Community Host will function as the “eyes and ears” of the workplace – proactively identifying and solving issues before they pose a challenge to an employee.

• Provide high touch support to employees in the workplace, including tools, support, information, and way finding.
• Provide a warm welcome to all employees and guests, leaving them with a positive and professional first impression.
• Cultivate and maintain trusted relationships with end users and cross‑functional colleagues.
• Act as the first line of response to user questions, troubleshoot issues and follow up as required.
• Regularly assess space readiness, ensuring work spaces, conference rooms, and offices are properly equipped and employee ready.

• Minimum of 2–3 years of related work experience in real estate services, travel/hospitality, retail, customer service or a college degree.
• Communication – Comfortable corresponding with executive level clients, and interacting with individuals at all levels.
• EQ – Showcase exceptional emotional intelligence and empathy.
• Organized – Detail oriented, confident, self‑starter with exceptional organizational skills.
• Proactive – Maintain a “can do” mentality with the ability to act with minimal information.

• Being part of a growing global company.
• Career development and a promote from within culture.
• An organisation committed to Diversity and Inclusion.

We're committed to providing work‑life balance for our people in an inclusive, rewarding environment. We achieve this by providing a flexible and agile work environment, focusing on technology and autonomy to help our people achieve their career ambitions. We focus on career progression and foster a promotion from within culture, leveraging global opportunities to ensure we retain our top talent. We encourage continuous learning and development opportunities to develop personal, professional and technical capabilities, and we reward with a comprehensive employee benefits program.

We have a vision of the future, where people simply belong.

We support and celebrate inclusive causes, not just on days of recognition throughout the year, but every day. We embrace diversity across race, colour, religion, sex, national origin, sexual orientation, gender identity, persons with disabilities or protected veteran status. As part of our ongoing commitment to RAP, Aboriginal or Torres Strait Islander peoples are highly encouraged to join us! (For AUS only) We ensure DEI is part of our DNA as a global community – it means we go far beyond just talking about it, we live it.

If you want to live it too, join us.