Knowledge Manager, IT​/Tech

Overview

GBSI is seeking an Information Technology (IT) professional for the role of Knowledge Manager in Landover, MD to provide the transfer of knowledge sharing so that the organization's know-how information and experience is shared inside and outside the organization with customers, partners, and stakeholders.

• Promotes knowledge sharing through the organization's operational business processes.
• Strengthens links between knowledge sharing and the information systems and improves integration among information systems in the organization to facilitate seamless exchange of information across systems.
• Promotes collaborative tools such as activity rooms to facilitate sharing of ideas and work among internal teams and external partners.
• Provides support for the establishment and nurturing of communities of practice, including workshops, one‑on‑one guidance, and troubleshooting.
• Shares experiences across communities of practice, business units, and networks on innovative approaches in knowledge sharing, including preparation of case studies.
• Helps to monitor and evaluate the knowledge sharing program, including external benchmarking and evaluation programs/opportunities.
• Maintains communications on knowledge sharing across the organization, participation in orientation and training sessions, and preparation of brochures/presentations.
• Familiarity with developing and delivering knowledge sharing programs and with the company’s or customers information infrastructure.
• Experience in establishing effective partnerships within and outside the organization.
• Provides technical assistance for analyzing user needs, translating them into requirements, and developing associated solutions (e.g. SharePoint) with minimal guidance based on government policies.
• Develops content (i.e., portals, web pages, dashboards, queries, and reports) to support ad‑hoc and recurring mission tasking, share operational information and products, as well as facilitate data pulls.
• Participates in technical meetings to gain knowledge management and Information Technology insights for the organization to build and maintain a CIP/COP.
• Identifies collaborative tools to facilitate sharing of ideas and work among internal teams and external partners.
• Facilitates collaboration and information sharing across teams, units, and stakeholders to enhance decision‑making and operational efficiency.
• Identifies and addresses gaps in knowledge‑sharing processes, recommending and implementing solutions to improve workflows.
• Develops and delivers reports, dashboards, and metrics to track the effectiveness of knowledge management initiatives.
• Collaborates with cross‑functional teams, including analysts, mission planners, and leadership, to align knowledge management efforts with mission priorities.
• Ensures compliance with all security protocols, classification guidelines and organizational policies.

• LEVEL III:
  Bachelor's degree in a related field, with five (5) to eight (8) years’ experience is required; OR Masters degree in a related field with three (3) to five (5) years’ experience; OR PhD with zero (0) to two (2) years’ experience.
• Must possess an active TS/SCI clearance with SCI eligibility at start.
• Must have minimum of 8 years of Knowledge Management experience.
• Must have Intelligence Enterprise experience within the last two years:
  • Be skilled in research and evaluation of technical and all‑source intelligence.
  • Understand cyber warfare tactics, techniques, and procedures.
  • Experience with cyber threat profiling and intel data correlation.
  • Possesses in‑depth understanding of intelligence analytic concepts to monitor, assess, and report on cyberspace operations, capabilities, and vulnerabilities.
• Must have experience with Microsoft SharePoint administration.
• Familiarity with platforms such as JIRA and Confluence is desired.

Established in 1995, Global Business Solutions, Inc. offers customers a distinctive blend of information technology capabilities, education and training services, and information assurance solutions. Managed by a team of executive leaders experienced in the field of information technology and training services…