Salesforce Administrator

Responsibilities

• Provide point‑and‑click administration and configuration of Salesforce and other systems
• Supervise a full‑time Systems Support Specialist handling case management, program setup, and user training
• Design and implement automated processes using Salesforce Flow
• Lead development and maintenance of Salesforce reports and dashboards; serve as the agency’s reporting expert and train users
• Work with managed packages and integrated third‑party systems (NPSP, Conga, Mogli, Traction Rec, Upace, Secu Tix)
• Manage less complex Salesforce integrations not handled by external partners
• Serve as Salesforce advocate across the agency to increase adoption and improve business efficiency
• Collaborate with partners like Traction Rec on upgrades and ongoing support
• Gather requests for system improvements and implement changes as appropriate
• Plan for upgrades, seasonal releases, and long‑term projects

• Bachelor’s degree in Business, IT, Computer Science, Data Analytics, or related field
• Minimum of 3 years Salesforce administration experience preferred
• Strong understanding of Salesforce platform with ability to build custom apps, objects, formula fields, flows, and lightning pages
• Salesforce Admin certification highly preferred;
  Platform App Builder and Nonprofit Cloud Consultant certifications highly preferred
• Proven experience building and maintaining Salesforce reports and dashboards
• Advanced proficiency with Microsoft Excel
• Experience with tools like Power BI a plus
• Excellent project management, documentation, and communication skills
• Ability to manage multiple priorities and meet deadlines in a fast‑paced environment
• Self‑motivated and capable of working independently

Not Applicable