ICT Service Desk Team Leader

SCOTTISH AMBULANCE SERVICE ICT Servicedesk Team Leader National

The ICT Department is looking to recruit a Servicedesk Team Leader to contribute to the running of day-to-day operations within the ICT Servicedesk.

This exciting new opportunity offers the successful candidate the chance to assist in the provision of Servicedesk ICT users throughout Scottish Ambulance Service (SAS).

The successful candidate will be expected to actively lead, motivate, and contribute to the ICT Servicedesk Team and ensure the continued provision of an excellent level of service to SAS.

The successful applicant must be able to deliver duties and support services in a reliable, dependable manner always ensuring customer satisfaction.

Excellent communication skills are paramount as is the ability to assist ICT users.

• Good team skills
• Prioritising workload
• Ability to work to a deadline

The post requires education to degree level, preferably in the ICT field or an equivalent level of knowledge. Good knowledge of Microsoft 365 is preferred.

The hours of work will be 37 hours per week, over the below period:

• Monday to Friday: 06:00 – 22:00

The opportunity of hybrid working, and base location can be confirmed during interview.

If you do not hear from this department within four weeks of the closing date, then please consider your application, on this occasion, unsuccessful.

To work in the United Kingdom, there is a legal requirement for an individual to demonstrate that they have the relevant permission to work in the country. This permission is, without exception, granted by the UK Visa and Immigrations Service.

As part of the pre-employment checks for a preferred candidate, NHS Scotland Boards will check your entitlement to work in the UK. It can be evidenced through a number of routes including specific types of visa as well as EU settled and pre-settled status. To find out more about these routes of permission, please refer to the  website here.

Please note that SAS is NOT licensed to issue certificates of sponsorship under current UK Visas and Immigration (UKVI) regulations. Applicants must have the right to work in the UK without requiring sponsorship to work with us.

NHS Scotland is committed to encouraging equality and diversity among our workforce and eliminating unlawful discrimination. The aim is for our workforce to be truly representative and for each employee to feel respected and able to give their best. To this end, NHS Scotland welcomes applications from all sections of society.