Solutions Analyst – Enterprise Asset Management; EAM

Solutions Analyst – Enterprise Asset Management (EAM)

Join us as we Rise to the Challenge. At KCI, we’re building an enduring community that provides unparalleled value to our employee-owners. We design and deliver world‑class solutions and invest deeply in supporting and developing our team. Our employees enjoy freedom to innovate, unlimited growth, a voice that matters, and benefits that support a healthy work‑life balance. We celebrate achievements together.

Seniority level: Mid‑Senior level

Employment type: Full‑time

Job function: Information Technology

$26.03/hr – $35.22/hr

• Complete assigned tasks within defined time frames and allocated hours.
• Proactively and frequently communicate with technical leads, project managers, and supervisors regarding status, risks, and dependencies.
• Effectively prioritize and execute tasks across multiple concurrent projects.
• Troubleshoot technical issues independently and collaborate with team members when appropriate to achieve timely resolution.
• Develop clear, well‑written, and professional technical documentation, including technical specification memos, configuration plans, meeting summaries, and training materials.
• Work with Esri GIS services and spatial data to support and enhance software solutions.
• Interview clients to understand current‑state processes and desired future operations, and translate findings into effective solution designs.
• Analyze, decipher, and document workflows for municipal and utility organizations.
• Deliver in‑person and virtual training and provide ongoing support to software end users.
• Collaborate effectively with clients and internal team members in both virtual and onsite environments.
• Develop, document, and execute detailed software test scripts based on real‑world workflows and operational scenarios.
• Participate in internal process improvement initiatives by sharing ideas, collaborating with peers, and supporting internal projects.
• Develop reports and dashboards using advanced reporting tools and SQL queries.
• Proactively stay current with emerging technologies, tools, and implementation best practices.
• Build and maintain strong working relationships with team members.
• Comply with all KCI policies and procedures.
• Perform other duties as required or assigned.

• Expertise in the implementation planning, configuration, testing, and training of Enterprise Asset Management Systems (EAMS) such as Cityworks, Trimble Unity, Novo Tx, Brightly, Maximo, VUEWorks, Cartegraph, or other modern‑day solutions preferred.
• Knowledge of Esri cloud, desktop, web and mobile product lines preferred.
• Knowledge of SQL, Python, or other query languages perferred.
• Work with local governments including transportation, water, wastewater, stormwater, gas, electric, and other municipal operations.
• Strong problem‑solving skills.
• Self‑motivated.
• Team player with demonstrated experience working constructively on multi‑disciplinary teams.
• Ability to work independently and produce high‑quality deliverables without excessive oversight and instruction.
• Strong communication, organizational, and time‑management skills.

• Bachelor’s degree in Computer Science, Electrical Engineering, Information Technology, Systems Engineering, Mathematics, Statistics, or related field is required. Experience may be substituted for degree.
• Minimum one year of experience working with databases or configurable software; education and internships may substitute for experience.
• Knowledge of utilities, facilities, transportation, water, and/or state/local government markets is strongly preferred.
• Familiarity with software development and systems engineering is preferred.
• Knowledgeable of APIs, distributed backend systems, dimensional data modeling, SQL queries and schema design is preferred.
• Experience with cloud technologies is preferred.
• Demonstrated experience to learn quickly and apply new technologies to solve problems.
• Ability to develop and maintain deep knowledge of customers, data, business, and markets.
• Demonstrated ability to communicate well with colleagues and customers, both written and oral.
• Pre‑employment drug screening and background check are conditions of employment. Motor vehicle checks may be required based upon position.

KCI Technologies, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

KCI is committed to building a diverse and inclusive staff, and we encourage women, people of color, LGBTQ+ individuals, and individuals with disabilities to apply.

We offer a competitive compensation package, family‑friendly benefits, a collaborative working environment, and the training, mentoring and resources you need to advance in your career.