Help Desk Specialist
Job in
Laurel, Anne Arundel County, Maryland, 20724, USA
Listed on 2026-01-10
Listing for:
Beyond SOF
Full Time
position Listed on 2026-01-10
Job specializations:
-
IT/Tech
HelpDesk/Support, IT Support, Technical Support, Systems Administrator
Job Description & How to Apply Below
Location: Laurel
Position Summary
The client is looking for a Help Desk Specialist with a TS/SCI Full Scope Poly clearance to support our customer in Laurel, MD.
Essential Job Functions- Provides 24/7/365 rotating schedule Help Desk support as defined by first response/Tier 2support.
- Provides phone and in-person support to users in the areas of e-mail, LAN/WAN, directories, standard desktop images &applications, COTS and GOTS applications.
- Serves as the initial point of contact for troubleshooting all IT related problems, including hardware/software, passwords, and printer problems.
- Due to the nature of this position and the information that employees will be required to access, U.S. Citizenship is required.
- One year of demonstrated Help Desk experience with a Bachelor’s degree in a Technical, Math, or Business discipline from an accredited college or University is required. OR(2) years of Help Desk experience with an Associates OR (3) years’ experience with a High School Diploma.
- Required Security Clearance: TS/SCI with Full Scope Poly.
- Candidate must have a DoD 8570 Level II certificatiom - Security + certification.
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