Care Specialist

Responsibilities

Artificial Intelligence;
Advanced Technology;
The very best in patient care. With decades of expertise, Rad Net is Leading Radiology Forward. With dynamic cross-training and advancement opportunities in a team-focused environment, the core of Rad Net’s success is its people with the commitment to a better healthcare experience. When you join Rad Net as an Employee Care Specialist
, you will be joining a dedicated team of professionals who deliver quality, value, and access in the 21st century and align all stakeholders- patients, providers, payors, and regulators to achieve the best clinical outcomes.

• Manage the full lifecycle of leave of absence, disability, accommodation, and workers’ compensation cases for assigned regions.
• Serve as a subject matter expert to employees and managers on leave policies and processes.
• Ensure timely case updates and thorough documentation in the leave management system.
• Communicate status updates and next steps clearly and professionally to employees and managers.
• Interpret and apply relevant laws including FMLA, ADA, CFRA, PDL, and state-specific leave regulations.
• Collaborate with HR Business Partners and department leaders to ensure a smooth transition and proper coverage during employee leaves.
• Partner with third-party vendors and internal stakeholders to monitor and track claims, ensuring appropriate return-to-work plans are developed.
• Meet or exceed key performance indicators including case turnaround times, response rates, and documentation compliance.
• Escalate complex cases to the Manager, Leave Management, Director, Shared Services, VP, Human Resources, or Legal as appropriate.

• Passionate about patient care and exercise sound judgement and an ability to remain professional in all situations.
• You demonstrate effective and professional communication, interpersonal skills and respect with patients, guests & colleagues.
• You have a structured work-approach, understand complex problems and you are able to prioritize work in a fast-paced environment.

• High school diploma or equivalent required; associate or bachelor’s degree in Human Resources, Business, or related field preferred.
• Minimum of 2 years of experience managing leave of absence and accommodation cases in a high-volume, multi-state environment.
• Working knowledge of federal and state leave regulations including FMLA, CFRA, PDL, ADA, NYPFL, NJPFLI, and workers’ compensation.
• Experience using a leave management system and HRIS platforms preferred.
• Strong organizational, documentation, and time-management skills.
• Excellent written and verbal communication skills.
• Ability to handle confidential information with discretion and professionalism.

• Comprehensive Medical, Dental and Vision coverages.
• Health Savings Accounts with employer funding.
• Wellness dollars
• 401(k) Employer Match
• Free services at any of our imaging centers for you and your immediate family.