Wedding AND EVENT SALES Manager at KENT RESORT Stevensville, MD

Overview

WEDDING AND EVENT SALES MANAGER job at KENT ISLAND RESORT. Stevensville, MD.

At VIVÂMEE Hospitality we believe our teammates are the most important investment we can ever make. Benefits of this role include: career advancement opportunities, a positive/growth mindset work culture, free golf, health benefits, 401K, company purchased life-insurance, discounts on VIVÂMEE resort stays, merchandise, and meals. MOST IMPORTANTLY, we offer a community of teammates just like you. We seek to only attract: positive, driven, and caring teammates who already live by their own code of standards in alignment with our VIVÂMEE Virtues.

We believe this positive culture is the greatest benefit our team can offer to new teammates. You will be welcomed here!

Summary of the

Role and Responsibilities:

The Wedding & Event Sales Manager is a pivotal role that will be responsible for delivering the quality, exceptional service, and profitability of Kent Island Resort’s premium catering business. The Sales Manager will be relied upon to model our core values and teach the VIVÂMEE Virtues of Joy, Humility, and Ministry. This role will have a prominent role within Kent and will have opportunities to participate in training at other VIVÂMEE properties as required.

The role of the Wedding and Events Sales Manager is to facilitate sales of weddings and events for Kent, while maximizing opportunities for additional events during a wedding weekend. Responsible for coordinating all wedding sales and related business by performing the following duties:

Responsibilities:

• Promote and portray the VIVÂMEE Values.
• Prospect, schedule and follow through with appointments for our guests to view our facilities and give an overview of our packages and Resort options.
• Determine and confirm availability of event space, lodging, and food and beverage needs.
• Sell room blocks with wedding sales
• Create proposals based on needs, interests and expectations of the wedding couple encompassing all facets of the resort.
• Close sales and all aspects of sales management.
• Write multi-layered contracts and agreements covering all aspects of a wedding/wedding weekend.
• Attend regional bridal shows.
• Collect payment from guests
• Coordinate all details leading up to and including the day of the event with the catering team.
• Prepare Event Orders for distribution. Communicate and confirm any event changes with the appropriate staff.
• Complete Event Orders with guaranteed counts, settle any financial debts or credits. Mail thank you letters along with a guest questionnaire.
• Look out for the safety of our staff and guests.
• Ensure that our guests enjoy their stay with us.
• Must be very flexible with your schedule weekend availability is required
• Works closely with our Banquet leader and his/her coordinators.
• Works as a strong team with other Sales Managers to ensure no double ballroom bookings.
• Participate in weekly Group Impact Meetings and BEO Meetings, addressing issues and concerns for stakeholder groups relative to the wedding segment.
• Daily use of Catering and CRM software to book event space and create BEO s.
• Answer questions from guests via email, including but not limited to, vendor recommendations, hotel room blocks, onsite amenities, etc.
• Build rapport and establish trust with clients and guests; ensure clients and guests feel welcome and are given prompt, friendly, and courteous service.
• Follow up with any guest complaints and ensure full resolution.
• Solicit and review client, guest and manager feedback.
• Stay current on all event trends to remain competitive within the event industry and ensure continuous improvement.
• Ensure events are executed at the highest standards set by protocol with the catering team.
• Ensure that safety and security procedures are followed.
• Works as a strong team with the Catering department to ensure a smooth transition and planning process for all guests booking at Kent.
• Assist with training and mentoring team members when necessary.
• Follow all standard operating procedures (SOPs).
• Develop vendor relationships, attend networking meetings and plan bridal events

Job Qualifications:

• Bachelor s Degree preferred and a minimum of 2 years in a…