Assistant Inn Manager

Chesapeake Bay Beach Club, located on Kent Island, Maryland, is a premier waterfront destination known for its exceptional hospitality, dining, wellness, and event services. Offering stunning Chesapeake Bay views, The Inn boasts 77 elegantly designed rooms, suites, and cottages that blend style and coastal charm. Guests can enjoy scratch-made, seasonal cuisine at Knoxie’s Table and The Market, or unwind at The Spa with restorative treatments.

As a top destination for weddings and events, Chesapeake Bay Beach Club provides both indoor and outdoor spaces complemented by outstanding service. With the upcoming addition of Wilson’s Cove in 2026, the club promises to elevate its already luxurious hospitality experience.

The Assistant Inn Manager will oversee daily operations, support the management team in delivering exceptional guest experiences, and ensure that the highest standards of hospitality are maintained.

• Serve as Manager on Duty (MOD) during evening hours, overseeing resorts’ operations, ensuring alignment across all departments.
• Provide prompt resolution to guest concerns or services failures; take ownership of follow up to ensure full guest satisfaction.
• Connect daily with high impact areas (Front Desk, Housekeeping, Guest Experience, Food & Beverage, Group Rooms, Security, Events, Spa) to align priorities and ensure operational clarity.
• Partner closely with Food & Beverage Management (A la carte & Events) & Security while on duty to proactively support operations address issues in real time and enhance the guest experience.
• Ensure the MOD Report is completed thoroughly and accurately each shift, capturing key operational notes, guest feedback and incidents to assist the property with a successful and informed start the following day.
• Walk the properties during each shift to monitor cleanliness, safety and service standards; report and follow up on any deficiencies promptly.
• Collaborate with Front Desk Manager ensuring Front Desk Agents complete required checklist accurately. Offer guidance to Front Desk agents as needed.
• Demonstrate knowledge of all resort services, room types, package rates, daily arrivals, inhouse and departing guests, scheduled activities.
• Execute operational procedures including room relocation protocols, safes, thermostats, billing, safety protocols, lost & found, key controls.
• Fluent in providing local and on-road transportation for guests.
• Manage bellhop duties and oversee cleanliness of lobby to include furniture, glass cleaning, water station, appropriate TV Channels and guest music.
• Assist guests with last minute reservations and opportunities during shift.
• Maintain appropriate staffing levels during shift to meet guest needs and business demands.
• Maintain confidentiality and adhere to protocol in handling guest and company information.
• Exhibit professionalism, composure and a calm, solution focused approach in high stress, sensitive guest interaction.

• Technical Capacity.
• Personal Effectiveness/Credibility.
• Organizational Skills.
• Stress Management/Composure.
• Multi-task oriented.
• Attention to Detail and Thoroughness
• Flexibility.
• Knowledge of Maestro and Silverware POS preferred.