Housekeeper, Hospitality ​/ Hotel ​/ Catering

Overview

Join to apply for the Housekeeper role at MCR Hotels
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The MCR standard is to provide clean, friendly, well-organized and safe hotels for our guests. Areas of excellence include Happy Guests, Spotless Cleanliness, Product Consistency & Quality, and Teamwork.

• Pre-Cleaning and Stocking:
  Complete all pre-cleaning duties including stocking room supplies and tools on the assigned work cart, attending morning stand-up meeting, folding and/or assisting with any dirty linen in the housekeeping laundry room.
• Clean and Stock Rooms:
  Thoroughly clean and restock the required number of guest rooms as assigned per shift.
• Additional Cleaning Projects:
  As assigned by direct supervisor, in storage rooms, public spaces, guest laundry, room deep cleaning activities, as needed. All front and back of house areas should be well-organized and clean.

• Happy Guests:
  Management Performance Ratings;
  Guest Satisfaction Scores/Intent to Return.
• Spotless Cleanliness: GM/AGM Spot Checks;
  Leadership Walk-throughs;
  Guest Ratings/Reviews.
• Product Consistency & Quality:
  Checklist Tracking;
  Management Performance Ratings;
  Guest Ratings.
• Teamwork:
  Management Performance Ratings.

• Experience in a hospitality, service, consumer-facing franchise or related field preferred.
• Can-Do Attitude:
  Must have a positive attitude and willingness to learn.
• Ability to Follow Guidelines:
  Must be able to understand and follow established guidelines and procedures.
• Handle Pace and Pressure:
  Must work well in stressful, high-pressure situations.
• Listening, Conflict Resolution:
  Must be effective at listening to, understanding, clarifying, and resolving concerns and issues raised by co-workers and guests.
• Communication
  
  Skills:
  
  Must be able to convey information and ideas clearly.
• Hospitality and Guest Service:
  Must have a desire to serve all guests.
• Age Requirement:
  Must be 18 years of age or older.
• Schedule and Travel:
  Must be willing to work a varied schedule that may include evenings, nights, weekends, and holidays based upon the demands of the hotel.
• Clock-in/Out:
  Arrive and clock in on time for every shift; clock out at the scheduled shift ending time unless directed otherwise. Never work off the clock.
• Breaks:
  Clock in/out for breaks at the designated times on your schedule.
• Call Outs:
  Provide sufficient notice as directed by your supervisor when calling out for a scheduled shift.

The physical demands described here are representative of those that must be met to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to perform physical tasks such as:

• Stooping, Climbing, Balancing, Kneeling, Crawling, Standing, Walking, Repetitive Motions
• Lifting:
  Carrying items such as linens, trash, or vacuums.

This job description does not constitute a contract of employment. Employees will be required to follow any other job-related instructions and duties as assigned. The employer reserves the right to change or assign other duties. This document does not create an employment contract, implied or otherwise, other than an at-will relationship.

• Hotel Discounts
• Weekly Pay
• Paid Time Off
• Retirement Options
• Referral bonuses
• Career advancement & upward mobility
• Health, Dental, Vision Insurance - available after 30 days of employment for full-time team members

Our Company details (selected highlights): MCR is the 3rd-largest hotel owner-operator in the United States, founded in 2006 with offices in New York City, Dallas, Chicago, and Richmond, Virginia. MCR has a large portfolio across 37 states and 106 cities and employs thousands of team members across multiple brands.