Director of Operations - Physician Group

Position Summary

Adfinitas Health has a full time, remote Director of Operations position that will oversee our Physician Group (Maryland Post‑Acute Care Facilities).

• Staffing Model Oversight
  • Manage a defined physician‑to‑PA/NP visit ratio across all facilities.
  • Ensure staffing patterns align with census, acuity, facility expectations, and financial targets.
  • Continuously assess visit distribution, panel sizes, and workload balance to maximize efficiency.
  • Adjust staffing levels proactively to support operational needs and facility performance.
• Provider Productivity and Performance
  • Ensure all providers meet or exceed the organization’s minimum productivity standards (visit volumes, documentation compliance, timeliness).
  • Develop and maintain dashboards for real‑time productivity monitoring.
  • Implement corrective action or coaching plans when providers fall below expectations.
  • Collaborate with clinical leadership to integrate performance feedback into annual evaluations.
• Facility‑Level Financial Management
  • Monitor financial performance and profitability of each facility (margin, visit profitability, staffing cost, contract adherence).
  • Recommend and implement staffing adjustments based on financial outcomes and census changes.
  • Work with finance and revenue cycle teams to correct documentation or coding issues impacting revenue.
  • Provide routine facility‑level performance summaries to senior leadership.
• Remote Patient Monitoring (RPM) Program Development
  • Lead the creation and rollout of an RPM program for eligible post‑acute patients.
  • Coordinate the selection and deployment of RPM technology, workflows, and training.
  • Ensure operational alignment between RPM staff, providers, and partnering facilities.
  • Monitor compliance, utilization, and financial performance of the RPM program.
  • Track outcomes such as early decompensation detection and reduced readmissions.
• Quality of Care Program Implementation
  • Implement and oversee a comprehensive quality program focused on:
    • Accurate assessment and documentation of severity of illness at admission
    • Pathway‑driven, evidence‑based care across common post‑acute conditions
    • Reducing avoidable readmissions and acute transfers
  • Develop and track quality metrics including risk‑adjusted readmission rates, clinical pathway adherence, and documentation accuracy.
  • Partner with Medical Directors to drive quality improvement initiatives and provider education.
  • Ensure compliance with facility, payer, and regulatory quality standards.
• Additional Operational Responsibilities
  • Oversee daily operational workflows across multiple post‑acute sites.
  • Ensure documentation is accurate, timely, and compliant with SNF regulatory requirements.
  • Serve as the operational liaison with facility administrators and hospital partners.
  • Lead continuous improvement projects related to workflow, efficiency, and provider support.
  • Support recruitment, onboarding, and retention of providers and operational staff.
  • Partner with business development to support facility growth and program sustainability.
  • Monitor vendor performance, compliance, and customer satisfaction; coordinate resolutions and continuous improvement.
  • Oversee and manage partnerships with Medicare shared savings programs, ensuring adherence to care coordination and quality measures.

• Bachelor’s degree required;
  Master’s degree in Healthcare Administration, Business, or related field preferred.
• 5+ years of operational leadership experience in post‑acute care, hospitalist programs, or physician services.
• Demonstrated experience managing advanced practice clinicians (PAs/NPs) and multi‑site staffing models.
• Strong understanding of SNF workflows, PDPM considerations, and post‑acute regulatory requirements.
• Experience with quality improvement, care pathways, and readmission prevention.
• Excellent analytical skills with the ability to interpret complex operational and financial data.
• Strong leadership, communication, and relationship‑building abilities.

• Operational and financial acumen
• Performance and productivity management
• Post‑acute regulatory knowledge
• Quality improvement and clinical pathway oversight
• Data‑driven decision making
• Workforce planning and…