Patient Services Representative

West Cecil Health Center (WCHC) is seeking a dedicated Patient Service Representative to join our team!

WCHC is a thriving nonprofit, community health organization that provides comprehensive and collaborative patient centered healthcare services.
Based primarily in Conowinogo, some travel to Elkton or Havre de Grace may be required.
Bilingual is a plus.

• Growth and Advancement Opportunities
• Company Sponsored Events
• Employee Engagement Committees
• WCHC offers a compressive benefit package including:
• Medical, Dental, and Vision insurance
• Health Reimbursement Arrangement
• Employer paid Life and AD&D and Disability insurance
• 401K with employer match
• Generous Paid Time Off and Volunteer time
• Paid Holidays

Acting as the initial point of contact, the Patient Service Representative plays a crucial role in fulfilling West Cecil Health Center’s mission. They deliver outstanding customer service, guide patients through care‑related procedures, and ensure a positive patient experience. This position demands compassion, meticulous attention to detail, and strong communication skills.

Professionally greet and assist patients and visitors.

Efficiently manage incoming calls, portal messages, and fax inquiries, including but not limited to appointment‑related, referrals, and prescription requests.

Collect and verify patient information, including insurance details and demographics, and register and schedule patients according to WCHC protocol.

Update and verify insurance eligibility, address basic billing inquiries, and collect copays, co‑insurance, deductibles, and past balances.

Assist patients in completing forms and documentation as needed

Determine patient financial status by conducting patient interviews to collect necessary information for the Health Center's sliding fee discount application

Maintain patient records while adhering to confidentiality and regulatory policies.

Prepare, review, and act on organizational reports and projects such as scheduling, billing, utilization, etc, as needed.

Collaborate with clinical staff and actively participate in staff meetings and educational sessions to ensure excellent patient care.

Support the training and onboarding of new staff, serving as a preceptor, mentor, and resource for front desk and scheduling operations.

Maintain a clean and organized work area, including but not limited to the patient waiting room.

Bilingual employees:
Provide communication and translation assistance within the role scope.

The ideal candidate for this position will demonstrate the following skills and experience:

Strong commitment to the mission of West Cecil Health Center.

Ability to effectively organize and prioritize work.

Excellent guest relations skills.

Capacity to complete tasks efficiently and independently.

Experience working in a multicultural environment.

Proficient clerical skills (acquired through experience or education).

Good oral and written communication skills.

Exceptional organizational skills and ability to multitask.

Ability to work well under pressure.

Sustained focus and concentration for detailed work.

High school diploma or equivalent; additional education in healthcare administration or a related field is beneficial.

Previous experience in a medical setting or customer service role is preferred.

Strong communication and interpersonal skills with the ability to establish rapport with patients, colleagues, and healthcare providers

Proficiency with computer systems and medical software; familiarity with electronic health records (EHR) and Microsoft Products is advantageous.

A positive attitude and dedication to delivering excellent patient care.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

This position has no supervisory responsibilities.

This is a full‑time position. Days and hours of work will be…