Case Manager; Service Coordinator

Overview

Service Coordination, Inc. is seeking Service Coordinators who are passionate about serving within the community and advocating for underserved individuals. We value team members who love what they do and are ready to contribute to our mission of quality care and supports.

Why join SCI? We offer competitive pay, comprehensive benefits, extensive training, and opportunities to grow within a supportive leadership environment. Our roots extend back to 1982, and our mission remains to care for our team, the community, and the people we support.

• Advocate on behalf of individuals, provide resource information, and educate them to become more self‑determined.
• Provide education to individuals and their families; educate on how to coordinate and advocate for services.
• Encourage individuals to empower themselves and achieve an optimal level of independence; educate on self-determination principles.
• Collect information and documentation related to eligibility for DDA services; recommend eligibility and priority to DDA.
• Meet with individuals and/or family to obtain information; obtain relevant information and supporting documentation.
• Complete a Comprehensive Assessment (CA); plan for and update Person Centered Plans (PCPs); develop and document service needs for PCPs; monitor and evaluate service quality.
• Ensure services meet state-mandated standards; identify ongoing support services and assist individuals with transitions.
• Travel to meet with support staff; provide information, referrals, and assistance; assist with transitioning and required paperwork for waivers.
• Identify services and collaborate with providers for individuals in state facilities transitioning to the community; support those with forensic involvement.
• Monitor PCPs, conduct on-site visits, and complete follow-up activities; obtain progress information and submit necessary reports (e.g., RECON, AIR).
• Apply or re-apply for necessary programs or services; communicate with providers to resolve concerns; maintain HIPAA records securely.
• Adhere to SCI policies, meet performance utilization benchmarks, and ensure compliance with SCI standards.

• Education:
  
  A bachelor’s degree from an accredited program in a human services field; OR a bachelor’s degree in a non-human services field with two years of experience in a human services field.
• Required competencies:
  
  Collaboration, effective communication, customer focus, interpersonal savvy, ability to instill trust, tech savviness, accountability, valuing differences, resourcefulness, and situational adaptability; ability to plan and align work with organizational goals.

Experience working with people with developmental disabilities is preferred.

Typically a standard office environment. Must be able to operate a computer and office equipment; may be required to travel and move items up to 25 pounds. Reasonable accommodations available for disabilities. Ability to operate a motor vehicle and communicate effectively is required.

SCI is an equal opportunity employer and is committed to full inclusion of all qualified individuals. All qualified applicants will receive consideration without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, or other protected characteristics. Reasonable accommodations are provided to applicants during the job application or interview process. To request an accommodation, contact Kathryn Eckert (Use the "Apply for this Job" box below).

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All positions require completion and passing of a 9-Panel Drug Screening within 48 hours after accepting an offer. SCI does not sponsor for immigration, including H‑1B, TN, and other non‑immigrant visas for this role.

Disclaimer:
The recruitment process is approved by SCI’s Team Member Experience Advisory Committee and subject to change based on business needs.