Massage Therapist

Massage Therapist - Maryland at Live! Casino & Hotel Maryland

Compensation: $18.00 per hour, 14% Commission and 18% Guaranteed Gratuity

• Availability when the facility is open: nights, weekends, and holidays.
• Provides the best treatment experience for guests by maintaining the standards set for the Live! Spa treatment menu and standards of excellence.
• Adheres to the policies of the spa and hotel.
• Performs massage and body services that meet the service standards and fulfill guest satisfaction.
• Customizes treatments based upon guest needs and preferences.
• Performs all treatments on services menu under specific license.
• Assesses any contraindications of the guest that may prevent service from taking place.
• Maintains focused guest care and excellent communication at all times throughout the service.
• Exhibits a positive and collaborative attitude in the workplace.
• Uses universal precautions when providing services.
• Cleans and disinfects all equipment and work spaces in between services and on a daily basis as sanitation guidelines direct.
• Maintains the highest level of product knowledge and has complete knowledge of all spa services presently offered. Understands the ingredients in products and can explain their benefits to guests. Answers guests’ questions in a knowledgeable and professional manner.
• Recommends products for home use and is accountable to answer for reported product sale metrics.
• Consistently recommends other services or amenities of spa or hotel.
• Begins and ends all treatments on time.
• Follows all time and attendance policies; works assigned schedule; arrives and departs from their shift on time.
• Informs Spa Manager or other assigned spa personnel about product or resource needs.
• Performs all treatments on services menu based upon current licensure.
• Completes all assigned side work as needed including room set up and breakdown, removal of soiled linens, stocking and inventory.
• Attends all scheduled meetings.
• Attends scheduled professional trainings.
• Reports any incidents or accidents to a member of the management team.
• Performs other duties as assigned.

• Experience with a valid Maryland state license in massage therapy or other required credentials.
• Current CPR certification.
• Customer service experience, preferably in a spa.
• Ability to build rapport with guests and determine needs.
• Excellent work ethic.
• Efficient, well organized, and able to handle a variety of duties simultaneously.
• Energetic, enthusiastic and motivational.
• Professional manner, discretion, and appearance.
• Good verbal and written skills.
• Strong team player.

• High School Diploma or GED.
• Must maintain all current licenses and certifications required at the state or local level.

• Ability to stand for long periods.
• Medium work:
  Exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently, and/or up to 10 pounds constantly to move objects.
• May occasionally lift and/or move up to 25 pounds.
• Requires balancing, kneeling, crouching, reaching, standing, walking, pushing, pulling, lifting, fingering, grasping, tactile sense, repetitive motions, seeing, hearing, talking, and visual acuity.
• Operates tools such as massage oils, lotions, hot stones, hot cabbie, hand towels, eye masks, body treatment products, hot packs, mud, salts, paraffin heaters, and disinfectants.
• Work conditions may include exposure to odors, fumes, and vibrations. May work in a facility with a steam room or hydrotherapy, which may involve water and steam in hot temperatures.

• Comprehensive group health benefits for full-time and part-time team members and their eligible dependents.
• Free Basic Life Insurance.
• Free Short-Term & Long-Term Disability.
• Generous retirement savings options.
• Paid Time Off.
• Tuition Reimbursement.
• On-site Wellness center for team members and eligible dependents (Maryland property only).
• Training and pathways for career growth.
• Robust Rewards & Recognition Programs.
• Annual Merit Based Pay Increases.
• Discretionary Performance Bonuses.
• Discretionary Service Bonuses.
• Free parking.
• Free food and discounted meals.
• Live! Hotel, Food & Beverage, and Entertainment Discounts.

Seniority level: Entry level

Employment type: Part-time

Job function: Health Care Provider;
Industries: Gambling Facilities and Casinos.