Credit Card Rep I​/II

Tower is offering a $1000 Signing/Retaining bonus as of 1/20/2025.

Note:
All full-time positions include exceptionally low medical premiums in addition to a whole host of other benefits.

HOURS FOR POSITION :
Monday
- Friday
-8:00am-4:30pm

Hiring Range - $23.06-$28.83/hr

The Credit Card Representative is responsible for performing all Credit Card processes in a timely and accurate manner to meet established daily deadlines. This is a direct member support role that requires effective, knowledgeable and professional service to our members and frontline staff typically over the phone and/or via email. Duties include but are not limited to verification of all new Credit Cards created, daily error resolutions, balance transfer requests, other report verifications and validations, and quarterly billing input.

This position works with numerous Microsoft Word and Excel applications and is a daily production position working under strict deadlines for a smooth workflow. Success in the position is a component of back office operations support of Tower’s competitive products and services for our members utilizing the Tower Credit Card loan program in concert with our credit card processor. All functions are performed in support of Tower Policies, procedures and all State and Federal Regulations.

• Provides timely and effective service to members and Tower staff in relation to all Credit Card inquiries with minimal supervision.
• Complete member requests for maintenance and account access to enable the use of credit cards.
• Interacts directly with members, frontline staff, internal partners and internal customers to complete related daily tasks with minimal supervision.
• Research error resolution requests and adjust member accounts in accordance with Tower’s standards and procedures and following all Federal Regulation guidelines.
• Verify, prepare and post Tower’s monthly and quarterly Credit Card Brand Billing independently.
• Proactively and timely record daily, monthly, quarterly and annual statistics utilizing reports or software applications.
• Assist in researching, analyzing and compiling any factors or common denominators associated with any vendor or program errors.
• Verify and process applications for Credit Card orders independently. Perform report verification.
• Will be cross trained on area tasks to provide depth of coverage to secure production via a rotation of duties based on business needs.
• Act as a liaison with credit card vendors as needed in support of the Senior/Generalist.

Experience and Education :

• High School Diploma required. Level I – High School Diploma and three to four years of related experience required.
• Level II – Two year Associates Degree preferred. Five or more years of related credit card processing experience required.
• Current and active knowledge of regulations and legal environment governing credit card processing.

• Ability to accurately perform mathematical functions (add, subtract, multiply, and divide).
• Ability to apply concepts of fractions, percentages, ratios and proportions to practical situations.
• Must be proficient in reconciling and balancing transaction records and resolve any differences.
• Ability to effectively operate PC in Microsoft Windows, multi-network/media environment.
• Ability to read and interpret procedure manuals for implementation and incorporate into the daily workflow.
• Ability to provide detailed explanation or instruction either in person or over the phone.
• Ability to maintain sensitive and confidential information for members as well as coworkers.
• Ability to interpret and explain complex technical instructions in mathematical or diagram form.
• Ability to identify, define and resolve problems by collecting data, establishing facts and drawing basic conclusions and/or writing general support documentation.
• Able to take and follow instructions and provide feedback as requested.
• Ability to work independently with little or no direct supervision.
• Ability to prioritize diverse job assignments effectively and meet established deadlines.
• Ability to respond to sensitive inquiries and complaints effectively with sensitivity and…