AVP, ACH & Item Processing Operations

Note:
All full-time positions include exceptionally low medical premiums in addition to a whole host of other benefits.

HOURS FOR POSITION:
Monday - Friday 8:00am-4:30pm

Hiring Range - $130,158 - $162,698

The AVP, ACH & Item Processing is responsible for overseeing and coordinating the operations of two critical departments: ACH and Item Processing (Payments). This role ensures that Tower Federal Credit Union effectively serves its members and lines of business by addressing inquiries, handling tasks, and managing projects. The AVP also ensures compliance with various regulations, including State and Federal laws, privacy guidelines, multiple network regulations (such as Reg CC, Reg E, UCC, and Reg

D), NACHA (National Automated Clearing House Association) guidelines, Zelle EWS Participation Rules, and instant payment operations through the real-time payment networks.

This position is responsible for the timely handling, accurate accounting, and balancing of designated networks, ensuring the performance of operational procedures and overseeing general ledger accounts to support efficient production workflow. This position is responsible for identifying discrepancies in the output of Fiserv’s Frontier application related to ACH and check processing. Responsible for analyzing historical and future trends to prepare the annual budget, monitoring, documenting and mitigating variances.

Manage and coordinate the utilization of Tower’s ACH, Item Processing and real-time payment products to deliver effective services to Tower Federal Credit Union members. This includes overseeing real-time and batch transaction processing through the Federal Reserve Bank, Fiserv NOW Network, Vertifi RDC, TCM& SCO Check 21, and Zelle Network and EWS Participating Rules.

Provide support to internal lines of business (LOBs) in areas such as operations, settlement, reconciliation, and project management related ACH and payment services. Based on Accounting reconciliation of the Federal Reserve General Ledger, differences are identified related to ACH and check processing. Maintain and balance designated networks and general ledger accounts.

Manage relationships with external partners and administer various payment platforms to ensure member satisfaction and service delivery to Tower. This includes:

• Automated scheduler software for processing ACH and check files.
• Administration of three Zelle platforms (Compass, Client Central, and the Dispute Portal.
• Co-Administration of two Check
  21 platforms (TCM and SCO).
• Co-administration of the ITM platform (TG Server).

In addition, this position collaborates with IT for testing day-to-day processes, ensuring effective 3rd party software upgrades/releases and other department-related functions.

Ensure compliance with all relevant regulations and maintain due diligence procedures to guarantee accurate and timely ACH clearing, check processing, and handling of reclamation of U.S. Department of the Treasury. Oversees dispute processing for ACH, check processing, and Zelle payments. While maintaining the Federal Reserve ACH and Check processing schedule. In addition, maintain and periodically test the Business Contingency Plan for the ACH & Item Processing (Payments) unit, supporting Tower’s overall business continuity plan.

Proactively manage ACH and payment services to ensure proper check clearing and ACH postings to members’ and general ledger accounts. Ensure that check images are digitally captured and accessible through digital banking and stored for appropriate record retention period. Participate in the research, development and execution of Tower’s payment strategy.

Analyze past and projected trends for budget preparation. Monitor the budget periodically, documenting and addressing variances to ensure financial alignment with Tower’s objectives.

Manages the ACH & Item Processing department, coaching, mentoring, evaluating and supporting career development of the members of the team.

Bachelor's degree and a minimum of 5 years progressively responsible operations experience

Minimum of 5 years…