Player Development Coordinator - Maryland

Location: Hanover

Min Compensation

USD $45,576.00/Yr.

Max Compensation

USD $62,863.00/Yr.

Overview

Why We Need Your Talents:

As a Player Development Coordinator, you will provide a wide range of administrative and specialized project-based support for the Vice President of Player Development at Maryland Live! Casino & Hotel. Those with the ability to exercise good judgment in a variety of situations and strong communication, administrative, and organizational skills will do well in this role! Maintaining a balance while managing multiple priorities is imperative.

The Player Development Coordinator must be able to, at times, work under pressure to handle a wide variety of activities and confidential matters with discretion.

Responsibilities

Where You'll Make an Impact:

* Promptly answer telephone calls with appropriate greeting with a friendly and sincere welcome using a positive and clear speaking voice.

* Portray positive body language as guests are entering high limit areas on the gaming floor.

* Routinely pull and review with VP of PD reporting from HMS, Dynamics CRM 365, , Accounting Checkbook and other Casino Marketing

* Provide administrative support to VP of PD; assist with the booking and processing of guest accommodations, hotel reservations, tier benefits and travel arrangements.

* Answer inquiries, offers suggestions, and provides literature pertaining to gaming machines, tables, outlets, and Live! Rewards benefits.

* Participate in the operations of RM Events, offsite and onsite.

* Attend department meetings as needed.

* Working knowledge of Word, Excel, Power Point, Outlook, Loyalty and HMS

* Provide an unsurpassed level of service to our V.I.P players.

* Communicate all service suggestions to the required Casino host, Security, Beverage, or Gaming employee department.

* Responsible for keeping the suite arrivals, telemarketing, special event and ticketing lists updated

* Organizes CPlayer Development Marketing materials in an efficient manner paying attention to detail

* High level of accuracy and attention to detail

* Performs all related duties as assigned by the Vice President of Player Development

Skills to Help You Succeed:

* Clear and effective written and oral communication.

* Demonstrated ability to plan, organize, and complete work logically and independently.

* Well-developed inter-personal skills.

* Multi-tasking

* Excellent analytical, problem solving, critical thinking and decision-making skills.

* Ability to perform the manipulation of numbers and basic math calculations.

* Public speaking and presentation skills.

* Ability to perceive quality of work, read material, and review documents.

* Express ideas or make recommendations regarding observations.

* Receive and interpret instructions and hear inquiries from guests, clients, or staff.

Qualifications

Must-Haves:

* Minimum two (2) years of experience in related function.

* Hospitality, touring or travel agency experience is preferred.

* College degree in a related field is preferred.

* Adminstrative, Business Management, Hospitality, Marketing etc.

* Must be able to obtain and maintain a valid gaming license as determined by the Maryland State Lottery and Gaming Commission for the position.

Physical Requirements:

* Ability to:

* Stand for extended periods of time.

* Reach for specific objects at short distances in local working area.

* Sit 60% of the time

* Occasionally lift 50 lbs

* Use of stairs and elevators

What We Offer

Perks We Offer You

* Comprehensive group health benefits for full-time and part-time Team Members and their eligible dependents. Other benefits for full-time and part-time Team Members include:

* Free Basic Life Insurance

* Free Short Term & Long-Term Disability

* Generous retirement savings options

* Paid Time Off

* Tuition Reimbursement

* On-site Wellness center for Team Members and eligible dependents (Maryland Property only)

* Training and pathways for career growth

* Robust Rewards & Recognition Programs

* Annual Merit Based Pay Increases

* Discretionary Performance Bonuses

* Discretionary Service Bonuses

* Free parking

* Free food and discounted meals

* Live! Hotel, Food & Beverage, and Entertainment Discounts

Life at Live!

Individuals chosen to be part of the Live! Team can expect:

* To be part of an exciting experience unlike any other in the market.

* To be given the power and responsibility to put service and community first.

* To come together as a strong team, while valuing and celebrating our diversity.

* To be given the tools, resources, and opportunity to grow in their career.

* To work hard and have fun.

* Live is a 24 hour /7 days per week high energy casino with a culture committed to fairness, teamwork, and most importantly FUN.

* The casino is large and fast paced, requiring the ability and energy to move about it with a true sense of urgency!

* Exposed to alcohol, cigarette and cigar smoke, bright lights, and loud noises.

* You will work in an environment where smoking is allowed.